• Conduct regular institutional market survey including customer satisfaction, and customer dropout survey.
• Conduct market demand survey to keep track of the market trends on financial products.
• Conduct marketing research studies and analyze findings.
• Conduct feasibility studies on new products and services opportunities.
• Knowledge on developing research proposal.
• Conduct monitoring and evaluation on financial services and related projects.
• Conduct microfinance environmental analysis and competition analysis.
• Assist unit manager in develop and update market research manual.
• Assist in Business Intelligence (BI) analysis.
• Write research report focus mainly on finding and result to the management.
• Perform other tasks assigned by manager.

• Formulate and execute innovative iPay User, aiming to achieve the business targets and improve customer experience.
• Monitor iPay User sales management and providing good collaboration with relevant parties to strategize building good relationships both private and public sector then distribute iPay User to target end-users.
• Promote actively LOLC's corporate identity, products and services through various educational institutions.
• Promote sales in low performance branches and newly established branches.
• Supporting RMs and BMs to develop plan for iPay Cambodia by monitoring the performance regularly to ensure the achievement of business goal.
• Interact with customers, providing iPay User training, and/or meeting with prospective and existing potential customers to identify the needs and iPay User solutions.
• Work with marketing team to create customer messages to communicate issues/ upgrades involving systems to minimize negative customer service impact.
• Conduct market analysis and research for existing and new potential iPay Users.
• Perform other tasks which assigned by manager.

• Operational:
o Software installation and Maintenance
o Data Extraction, Transformation, and Loading
o Specialized Data Handling/Database Backup and Recovery
o Security & Log Review/Authentication
o Capacity Planning/Performance Monitoring
o Database Tuning/1Troubleshooting
o Technical:
o Working with Database software (Oracle, SQL, PostgreSQL, etc.) to find ways to store, organize and manage data & troubleshooting.
o Keeping Databases up to date.Helping with database design and development.
o Managing Database access.
o Designing maintenance procedures and applying them into operational
o Ensuring that databases meet user requirements.
o Liaising with programmers, applications/operational staff, IT project managers and other technical staff. Managing database security/integrity and backup procedures.
o Implementing security measures.
o Defining objectives through consultation with staff at all levels.
o Writing reports, documentation, and operating manuals.
o Testing and modifying databases to ensure that they operate reliably.
o Providing user training, support, and feedback.
o Writing disaster recovery plans. Archiving data.
o Proper log review, reporting and recordation of resolutions (if any).
o What You Will Get from Us:
o The chosen candidate will have adequate exposure for latest technologies adopted by LOLC Cambodia or Group IT.
o The chosen candidate will undergo a comprehensive guidance on IT Infrastructure, international security standard and will work with LOLC Group IT team.
o Will be working with experts in Software Development, Core banking, System Security and other related departments to share the experience.
o Flexible working hours (Conditions Apply).
o Local and foreign training opportunities conducted by Certified Trainers/LOLC Group.
o An attractive package with other benefits such as medical facilities, Staff loan facilities, etc.

• Research and self-improve knowledge about IT security and searching for seminars/courses for improving skills.
• Assist in assessment of the training needs. coordinate, direct and participate in the training/refresh (branch users) related to IT security.
• Knowledge and understand on IT Security Risk Assessments.
• Knowledge and understand on Vulnerability Assessments and Penetration Testing are performed on corporate infrastructure to ensure security of same, and prepare reporting for management.
• Assist IT security parts on system logs reviewing.
• Help to process and track IT security procedures and guidelines.
• Knowledge and understand on EDR is deployed to all the PCs/ Laptops participating.
• Knowledge and understand on security standard ISO 27001 will be an advantage.

• Assist in providing administrative services to support the whole LOLC operations.
• Assist in preparing and keeping all administrative documents in an orderly manner.
• Stick inventory code on all assets purchased.
• Prepare item delivery to LOLC branches.
• Take quote(s) from suppliers.
• Perform other tasks assigned by manager.

• Promote the deposit and digital products to potential customers.
• Attract and gather contact of potential customers.
• Negotiate and persuade customers and the public to open saving account and make a deposit.
• Assist relationship manager and branch manager to push up sales to ensure that LOLC achieve its targets in branch.
• Work closely with credit officer to promote and sale deposit and digital products.
• Work closely with marketing team to effectively implement marketing activities.
• Solve all problems occurring in deposit and digital service operations.
• Report customer’s complaint and feedback related to deposit products and services to relationship manager and branch manager.
• Assist in following up with relevant department/Staff/branches in any works related to deposit.
• Prepare and control all customer data.
• Develop sale techniques and understand competition environment.
• Participate in product and services promotion in branch.
• Perform other tasks assigned by manager.

• Design and develop website and ensure that it is attractive and easy to access and device responsive.
• Develop guideline for ongoing maintenance LOLC’s Web Application.
• Maintain and develop Web Application and database for other departments if required.
• Perform other tasks assigned by manager.

• Learn and try to understand Core Banking system configuration and functionality.
• Attend the training needed or assigned by managements and help to support end-user.
• Test new software release (participating in quality control team).
• Participant with MIS team to produces reports to appropriate management personnel.
• Join develop reports and core-banking support with MIS team.
• Installs system software upon instructions from manager or another request.
• System back-up/restore scheme; and other tasks assigned by managements

• Perform regular branches and head office audit.
• Prepare audit report indicating the findings and recommendations for supervisor’s review
• Evaluate the effectiveness and efficiency of internal control system, risk impact and recommend improvement.
• Conduct compliance check to ensure internal policies and law and regulation are fully complied.
• Ensure accurate and sufficient documentation exists for supervisor review.
• Perform preliminary data analysis and provide ideas on the result of the data analysis.
• Participate in updating the audit checklist, audit program, audit plan and audit manual.
• Conduct audit follow up.
• Ensure assigned tasks are completed within budgeted time for every audit.
• Ensure complete and good understanding of step in audit program before commencement of the audit work within the area of responsibilities.
• Perform other tasks assigned by Managers/DHIA/HIAD.

• Monitor Cash In/Out at Bank for HO.
• Monitor and Straightening Branch performance related to Treasury Task
• Cheque Monitoring (Issue Cheque for Clients and Suppliers)
• Reserves Fund at banks for lender/Supply payments, Customer withdrawal and settlement transaction at NBC such as FAST, CSS, RFT, Bakong.
• Process Overdraft Loan document with NBC
• Deposits additional funds for customer reserving to be in compliance with NBC.
• Review’s Partner Banks balance at month in order to move to NBC’s account to support CAR ratio.
• Prepares Bank Reconciliation for HO.
• Monitor and approved keep cash over limit for branches.
• Confirm and Update Agent Collection, Saving Client deposit to LOLC’s HO account.
• Process cheque/transfer slip and review related documents for Deposit customer that request to withdraw with Partner banks.
• Perform online transaction (OBS)
• Review Reports which related to Treasury’s Department such as HO Cash Movement, Branch cash count, Branch bank reconciliation…etc.
• Arrange document as per request from external auditor/internal auditor
• Prepares related memo as instructed by Head of Treasury Department