Job Description
1. Responsible for everyday operations, management, and overall performance of
Front Desk, Housekeeping.
2. Coach and ensure smooth daily operation of the service desk operation.
3. Be proactive in thinking, to be able to react fast to problems, and to make
sound management decisions.
4. Be well informed of apartments’ facilities and activities and be able to
answer all inquiries.
5. Build a rapport with residents and to provide personalized service whenever
possible.
6. Preparing and scheduling property viewings, conducting property tours and
interviewing prospective tenants.
7. Managing budgets, accounts, rent collections, and tenant notices.
8. Creating and distributing marketing materials to attract new tenants.
9. Maintaining organized and updated resident files and records.
10. Reporting any problems or issues to the property manager.
11. Inspecting property conditions and coordinating maintenance activities.
12. Addressing and resolving residents' questions, concerns, and complaints in a
timely manner.
13. Responsible for handover move-in process and move out process of and early
termination of rental.
14. Track resident satisfaction levels and ensure feedback is communicated to
relevant departments.
15. Review feedbacks, resident comments and other information pertaining to
Service Desk, Housekeeping.
16. Perform other duties assigned by Building Manager.
Job Requirement
1. Bachelor Degree in business, management or real estate preferred.
2. Previous experience 3-5 years in hotel service apartments or property
management.
3. Able to work under stressful situations and handle challenges in a
professional manner.
4. Working knowledge of industry standards and regulations.
5. Excellent communication skills, both verbal and written.
6. Strong organizational and time management skills.
7. Excellent interpersonal and conflict resolution skills.
8. Proficiency in Microsoft Office, basic bookkeeping skills.
9. Cordial and warm interacting and engaging with tenants.
10. Customer centric oriented. Attention to details.
11. Professional attitude and appearance.
12. Planning and organizational ability.