• Taking ownership of customer-reported issues and ensuring that problems are resolved.
• Conducting research, diagnosing, troubleshooting, and finding solutions to resolve system issues.
• Following standard procedures to properly escalate unresolved issues to the appropriate internal teams.
• We are looking for a Technical Support Engineer to provide enterprise-level assistance to our customers. You will diagnose and troubleshoot issues within our system and help customers efficiently utilize our products.
• The responsibilities of a Technical Support Engineer include resolving various issues. You will use chat applications to provide quick answers to customers' IT-related problems that are straightforward. For more complex issues requiring detailed guidance, you will contact
customers and/or provide clear instructions and technical manuals in writing.
• To be qualified for this role, you should hold a degree in a relevant field, such as Computer Science, IT, Software Engineering, or experience. Additional technical expertise or certifications in similar areas would be advantageous. If you enjoy helping people with problem-solving and can explain technical details clearly, we'd like to meet you.
• Above all, you will be someone our customers trust. They will appreciate your timely and reliable guidance for their technical issues.

•Design and implement a DevOps platform that covers areas such as build automation, deployment automation, test automation, environment management, monitoring, and production release procedures.
•Monitoring and maintaining the health and availability of our production services to prevent outages and issues.
•Knowledge of best practices and IT operations in Always-Available and highly scalable services
•Managing the continuous integration and continuous delivery platform, all the way from development to production with CI/CD tools (Jenkins, Ansible, AWS Code pipeline, etc.)
•Develop an automation process to reduce the time​​ of service deployment and orchestration
•Strong background in Linux/Unix Administration

• Taking ownership of customer-reported issues and ensuring that problems are resolved.
• Conducting research, diagnosing, troubleshooting, and finding solutions to resolve system issues.
• Following standard procedures to properly escalate unresolved issues to the appropriate internal teams.
• We are looking for a Technical Support Engineer to provide enterprise-level assistance to our customers. You will diagnose and troubleshoot issues within our system and help customers efficiently utilize our products.
• The responsibilities of a Technical Support Engineer include resolving various issues. You will use chat applications to provide quick answers to customers' IT-related problems that are straightforward. For more complex issues requiring detailed guidance, you will contact
customers and/or provide clear instructions and technical manuals in writing.
• To be qualified for this role, you should hold a degree in a relevant field, such as Computer Science, IT, Software Engineering, or experience. Additional technical expertise or certifications in similar areas would be advantageous. If you enjoy helping people with problem-solving and can explain technical details clearly, we'd like to meet you.
• Above all, you will be someone our customers trust. They will appreciate your timely and reliable guidance for their technical issues.