• Reporting & reconciliation of e-Banking transaction (SMS Banking, Mobile Banking, Internet banking) and Card Products (ATM, POS, VISA, Master Card).
• Control the settlement from relevant card scheme /partners to make sure settlement is accurately.
• Solve the dispute e-Banking and card transactions.
• Joint Card Call Centre team to responding to customer enquiry/complaint related to BIDC Card Products/ e-Banking services and ensuring delivery/responding in the good quality/manner.
• Propose ideas for upgrading e-Banking products and Card product based on research and survey results.
• Participating in testing during upgrading E-banking and Card systems.
• Other related tasks are assigned according to work needs.

• Administrator of E-banking systems (SMS Banking, Mobile Banking, Internet Banking) and card systems ATM/POS (VISA, MasterCard, CSS) to ensure that the system works smoothly.
• Analyse, build, propose product development plans, improve/enhance features and utilities of Digital Banking channels.
• Build business requirement document (BRD) for features and products of Digital Banking channels, participate in deployment, testing and conduct acceptance of its features/products.
• Coordinate with partners and Fintech companies to deploy Digital Banking channels.
• Other related tasks are assigned according to work needs.

• Handle cash for all the transactions including deposit/withdraw cash and transfer
• Process implements Bank transaction to open Account for current/transfer/fixed deposit for customers
• Introduce and advice bank products and services to existing and new customers as ATM Card (Visa Card …)/Payroll Account/mobile Internet Banking, transfer services … .

• Credit:
o Finding potential customers who have loan demand
o Evaluate Customer’s business, possibility of loan, draft credit/hypothec contract and do other involving works
o Banking Service:
o Introduce and advice bank products and services to existing and new customers as ATM Card (Visa Card …)/Payroll Account/mobile Internet Banking, transfer services ….
o Finding potential customers demand saving money as: Fixed deposit/Current Account according to policy, product of saving money of BIDC in each period;