• A typical day for you with us could look like this:
o Following up on direct reports of Social Staffs, coaching each team member individually and facilitating group meetings.
o Advice and mentor Social Staffs in high risk cases as well as helping them to grow and solve cases to empower Cambodian Families.
o General administration work, such as reporting, monitoring of goals of Social Staff
o Connecting with local authorities and relevant organizations building up a network and support system
o Connect and collaborate with Team Leaders of different ICF Social Programs to ensure a client centered communication and provide holistic services.
o Regular meetings with both Family care Program Manager and team members for support and exchange of experiences

• A typical day could look like this (responsibilities):
o Following up with team leaders of specific educational programs and projects in ICF Social, such as Tutoring Program, Scholarship Training Program, supporting them in operational matters as well as collaboratively planning activities to reach goals set
o Be an active participant in supporting the leadership of ICF Social by creatively engaging in relevant processes to continually improve programs and systems and building up the capacity of ICF Social as a whole.
o Collect and report relevant information, by monitoring the project and its outcomes in significant ways
o Taking ownership of the key leadership function by leading by example, to a high awareness of their tasks and independent working.
o The Coordinator cooperates with different Social Leaders aiming to improve the different programs as whole

• Role and Responsibilities
o Lead and continuously develop the agile IT team while working closely with management, external vendors and advisors.
o Manage the IT infrastructure, company data and IT customer support within budget, time constraints (budget development and tracking) and adequate confidentiality.
o Manage daily maintenance for high availability of the environment and lead crisis situations that may involve complex technical issues involving software, hardware and procedure.
o Initiate and lead efforts to improve IT processes, IT infrastructure, working methods, effective delivery of networks and managing security risks.
o Oversee or lead IT projects.
o Ensure timely communications regarding updates and changes to IT policies.

• Translate business requirements to technical documents in accordance with agreed templates;
• Take ownership to ensure high quality and timely delivery of multiple configuration, customization and developments in accordance with related development plans;
• Participate in project implementation assigned by Manager;
• Test software to ensure the code is correct and fix (debugging) errors where they occur; rerun and recheck the program until it produces the correct results;
• Recommend improvements to existing core banking system technical and business processes in order to meet requirements;
• Develop customizations and interfaces in the Core Banking System in conformance with development standards;
• Work with simplification and data teams to enhance end user experience and client insights;
• Collaborate closely with the quality assurance team to ensure the work before moving to user acceptance test;
• Participate in the designing and planning the projects in conjunction with the external partners, other IT, and business users.
• Make sure the long-term solutions are provided within the SLA on the Core Banking System;
• Develop, implement and document systems in internal methodology, processes and procedures for software development adhering to ISO & SDLC standards.

• Provide Ms. SQL server and Oracle database services to users like Start/Stop and monitor database services for 24/7 service running in DC and replication or active for database recovery at DR site, Restore and Backup data for user request environments.
• Support IT Operation for problem troubleshooting the root cause when thing goes wrong during daytime and Core Banking System Close of Business (COB) process by database service.
• Ensuring of no unauthorized user access to databases by Creating, Deleting, Granting and Revoking of database user privilege, Regular Maintain and review user matrix of databases with sign-off.
• Data consistency check, test and deploy the updated security patches.
• Performance analysis including system resource management, indexing, configurations, and tuning-up.
• Request support from vendors to get solution, recommendation for the best performance and stabilization CBS and other databases running.
• Regular archive history data, resize database, monitoring database services, log files, storage size, and other routine works of Oracle and Ms. SQL Server.
• Trace and report the statistic increase of Oracle database, storage capacity planning to support data growth in 3 to 5 years, and provide storage hardware sizing for budgeting.
• Daily review backup and restore database and allocate to the defined places.
• Mastering on the database upgrade and data migration projects.
• Involving in the application projects to support the database setup, configurations, user creations
• Be able to setup Ms. SQL Server and Oracle 12c clustering and disaster recovery active - active or active standby as preferable.
• Develop, document and implement T24 backup, restoration and recovery procedures and processes, ensuring proper scheduling, verification, cycles, media, retention, log, copies and storage have been applied.

• Implements and reports on production systems and service operations (Mobile Banking, Mobile Financial Services [MFS], ATM Switch, related reporting system), processes and procedures, problems, incidents and escalation management, adhering to information security and ITIL standards to offer proactive, secure and high-quality services;
• Monitors services, MFS, ATM Switch and reporting system KPIs, and reports on exceptions and corrective actions initiated;
• Troubleshoots problems and proposes solutions for issues related to production systems, validate with respective manager before applying the validated solution;
• Provide 2nd level technical support and collaboration with 3rd level support to MFS, ATM Switch and reporting system and interface with TEMENOS for vendor support to resolve issues based on agreed internal and external SLAs.

មានបទពិសោធន៏យ៉ាងតិច១ឆ្នាំ
- មានឆន្ទះ និងថែរក្សាគ្រឿងចក្ររបស់ក្រុមហ៊ុន
- មានភាពជឿជាក់ សេចក្តីអត់ធ្មត់ ស្វាហាប់ និងគំនិតច្នៃប្រឌិត
- ត្រូវគោរពតាមគោលការណ៏របស់ក្រុមហ៊ុន
- យល់ដឹងពីការសន្សំសំចៃ និងរបៀបប្រើប្រាស់ឈើ
- ការតំឡើងឧបករណ៏ធ្វើតាមស្តង់ដា
- ធ្វើតាមការណែនាំរបស់ប្រធានផ្នែក
- អាចអាន និងចេះមើលប្លង់ខ្លះ
- យល់ដឹងពីការសាងសង់ ការទំឡើងក្តារដេគ័រ និងបន្ទះការគ្រែ តុ

• Ensure and Monitor effective implementations of the policies and procedures;
• Develop the processes and toolkits to support the operational adoption of the IT Governance framework;
• Work closely with relevant stakeholders from IT and Risk and Compliance to prepare response and closure of gaps;
• Communicate the audit remediation activity to relevant parties and ensure that action is taken and implemented within the agreed timeframe;
• Coordinate or act as a liaison between IT department and internal auditor, external auditor, compliance entity and/or NBC effectively;
• Keep assessment, evidence and other compliance documents in an organized manner and securely store for further reference;
• Ensure that IT governance activities, policies and decisions are communicated to IT Management and Business in order to update the IT governance decisions that will affect IT services and projects;
• Support the IT Management to deliver services as required and manage the overall IT plans and budget from planning and governance point of view;
• Manage IT policy, procedure and guideline in proper manner.

• Gather Business requirement from related parties;
• Translate business requirements to technical documents in accordance with agreed templates;
• Encode project requirements by converting workflow information into computer language;
• Develop new customizations, reports and interfaces in the Core Banking System in conformance with development standards;
• Take ownership and ensure high quality and timely delivery of multiple developments in accordance with related development plans;
• Recommend improvements to existing T24 technical and business processes in order to meet requirements;
• Maintain historical reports by documenting program development and revisions;
• Contribute in the preparation of user manuals, guides and other material to ensure supportability and reuse;
• Analyze, prioritize and fix the open issues to ensure timely resolution of issues affecting business applications;
• Manage third level support services for all applications packages developed internally ensuring conformance to agreed SLAs;
• Document systems, the internal methodology, processes and procedures, for software development adhering to ISO & SDLC standards;
• Perform other task or duties relevant as required or assigned.

• Maintains fixed assets management processes including asset tagging, asset transfer, asset disposal and asset write-off to comply with inventory policy and verify the physical counted reports from branches (responsible person) with new Fixed Asset system to ensure the accuracy;
• Monitors all Amret assets (fixed and non-fixed assets) and assist to conduct physical/self (branch itself) count of inventory for all branches and head office in order to verify or reclassify assets as in place or still exist, transferred, user changed, loss, write-off or disposal required, then update the system following Amret policy and procedure;
• Performs asset recognition by verifying all investment purchase requisitions and purchase documents, and stamp FIXED ASSET, NON-FIXED ASSET and PURCHASED on invoices to avoid double payment and to input asset code before submit to Finance;
• Finds missing Amret assets and asset codes if there's missing;
• Evaluates the current inventory system to verify fixed and non-fixed assets with nil net book value, review initiate disposal or write-off proposal and asset disposal process at regional and branch level to ensure disposal and sale of fixed and non-fixed assets comply with inventory procedure;
• Collaborates with End User Service unit to update IT asset information in Asset Real-time tracking module;
• Initiates to purchase order of goods and service in ERP system for Inventory unit.