• Promoting the products and services of the bank to clients and public
• Collecting all client’s required documents for each product’s application including loan and deposit to ensure their eligibility for each type of products
• Communicating with clients to ensure their application is smoothly processed.
• Preparing clients’ application for getting approval
• Achieving monthly plan on each assigned product.
• Handling the daily activity and other tasks after completing clients ‘application.
• Providing good service and communication with the potential and existing clients
• Handling clients’ issues relating to the bank products and take a prompt action to solve the problem
• Handling other tasks assigned by Manager

• Respond customer’s calls and messages (in social media channels, emails and the Bank’s website) by following the given standard script and the standard of customer service of DGB Bank.
• Ensure that the responds of messages (social media channels, emails and Bank’s website) is provided on time.
• Handle and resolve customer issues or complaints and/or identify the priority issues/complaints to the right key person in-charge.
• Register complaints into system in accurate manner.
• Provide customers the product and service consultations, specifications, terms and conditions.
• Act as a focal point to refer customers to related teams of the bank product for further cross-selling and achieve sales target.
• Complete call logs and prepare call reports on the timely manner.
• Contact businesses or private individuals by phone to survey about the service provided by DGB Bank.
• Keep up to date with DGB’s products to ensure superior product knowledge. Handle tasks assigned by Manager.

• To assist Risk Management Manager to implement Operational Risk Management Policy & Guideline.
• To conduct operational risk identification and assessment in business units;
• To implement risk strategic in other to prevent, eliminate, mitigate and transfer operational risks.
• To assist business unit in development of key risk and control indicators;
• To coordinate with other Departments/Branches in performing operational risk reviews.
• To coordinate/ facilitate business unit to conduct Risk and Control Self-Assessment.
• To develop an action plan for any control that identified as inadequate or ineffective.
• To coordinate with Business Unit to perform a Risk and Control Self-Assessment Refresh.
• To advise on operational risks and controls.
• Monitoring the action plan and escalate.
• Tracking and monitoring Operational Risk Event/ Loss Event Data (LED) for business units/ branches.
• Performing investigation and root cause analysis of Critical, High and impact events.
• Escalating Critical or High impact events to senior management.
• To assist BU to log and monitoring on Control Gap Management (CGM).
• To perform LED trend analysis and reporting to Risk Management Committee.
• To update Monthly CGM to Risk Management Committee.
• To implement Business Continuity Plan Procedure (BCP) for the Bank.
• To implement New Product Approval Guideline (NPAG) for the Bank.
• To conduct risk assessment on new product service, follow NPAG.
• Making sure approval for new products & services are obtained follow NPAG Guideline.
• To follow up management review on post product approval (Product Performance).
• To conduct Key Risk Indicator (KRI) & Key Control Indicator (KCI) Review for each business functions.
• Reviewing and advising on bank new policies, guideline, outsourcing service & activities or material change on working processes.
• To conduct Operational Risk Management Training, and Other tasks assigned by Risk Management Manager.

• Daily monitoring card system performance to ensure that the system works smoothly for all card types (Visa, Mastercard, Union Pay, JCB and CSS), ATM and POS for both On-Us and Off-Us cards.
• Set up and update the card system parameters as and when the job operational requirement
• Maintain all card system application servers connect to Oracle database server, all application to Oracle Database.
• Assist Technical Card Manager to develop or enhance reports which are required for business purposes
• Create new user in system, assign user rights and install card system applications on PC
• Create new terminal keys, assigned new key into terminal and do configuration on the terminal in system
• Assist Technical Card Manager to setup, maintenance any required system environment for SIT, UAT, PRODUCTION.
• Provide as assistant and guidance to all staff who could experience some difficulty or encounter card system issue which can't solve on time or interrupt their operational work

• Develop and design new banking products based on the market trends. Set up policies and guidelines of the new developed products.
• Involve in testing SIT and UAT of new products.
• Keep the policies, procedures, guidelines and form of each product up to date Involve in products’ policies and guideline translation
• Work closely with vendors, management and regulatory authorities on the tasks relating to the bank products;
• Design and review operational forms to facilitate daily banking transactions for customer/branches; Prepare training materials and provide training to relevant staffs on products and services
• Work closely with other relevant departments, units and branches to ensure the readiness before implementing each business project
• Gather feedback and provide recommendation for improvement of the policy, guideline and workflow; Other tasks assigned by line manager;

• Establish and maintain relationships with consumer, community, employee and public interest groups.
• Build public relations strategies that influence public opinion and promote the bank’s products and services.
• Monitor the media contents for PR project before going on air/public. Lead and coordinate digital communication strategies.
• Coordinate and response to stakeholders on CSR activities.
• Develop creative design concepts for products feature and all promotions/printing materials of the Bank.
• Create images and message that identify products.
• Review layouts of products design and all promotions/printing materials of the Bank and suggest improvement if needed.
• Make and edit video.

• Provide helpdesk support and solve problems regarding hardware, software and network.
• Maintenance, setup and configure camera security system, network, and phone line
• On-site training with IT members and users
• Ensure on time delivers of the outputs
• Other tasks assigned by manager

• Develop, maintain, enhance and troubleshoot existing applications.
• Develop, maintain and execute automation tests to ensure sufficient test complete.
• Work with the application development team in delivering the project and deliverables with time and good quality.
• Well coding, designed, efficiency.
• Report and other task assigned by IT Manager.

• Reconciliations of ledger accounts relating operating transactions in Core Banking System
• Assist manager in preparing budget plan
• Prepare monthly report by comparing to budget
• Assist in developing and updating guidelines to ensure transactions are simplified and compliance with regulations CIFRS and regulatory requirements
• Assist manager in the preparation of monthly, quarterly and annually financial reports.
• Other tasks assigned by manager.

• Explore potential new counterparty for alternative sources of funding
• Builds and maintains banking relationships with local, foreign bankers and FX business partner
• Set up new counterparty as well as interbank limit with potential FIs by preparing for account opening, closing and amendment of Bank’s accounts with NBC, Other local Banks and Oversea and update in core banking system
• Daily monitoring on maturity mismatch report from Risk Department
• Assist Deputy Treasury Manager to controls, analyses and allocates cash flow in order to minimize the financial cost and ensures that sufficient funds are available to meet on going operational requirements
• Assist Deputy Treasury Manager to manage on surplus fund in order to earn interest income by preparing to open fixed deposit or rollover fixed deposit with other local banks
• Consolidate of loan disbursement, repayment and expense of all branches and head office by preparing bi-weekly cash flow projections to ensure sufficient funds to support portfolio growth
• Prepare monthly ALCO material update as well as monthly interbank rate.
• Other tasks assign by line manager