• Involve with card products, advertisement, promotional campaign and price setting up.
• Involve with Card Management System, Card Schemes and NBC CSS project.
• Work with relevant teams regarding to ATM placement and installation.
• Work with relevant teams and vendor to solve issues on Card Management System.
• Work with relevant teams to support and conduct testing ATM and Card Operation when have new development, customization, and upgrades on Card Management System.
• Support and provide training related to ATM, Card Operation and new feature on Card Management System to Branches and other relevant departments.
• Checking and Creating Card Application/documents that receive from branches.
• Producing and packing card for delivery to branches.
• Monitoring and tracking ATM Cash Balance and ATM service performances.
• Work and support relevant team with dispute and fraud transaction.
• Supporting ATM and Card Operation manual guide, procedure and guideline with relevant teams.
• Other Tasks assign by Manager.

• Develop and design new banking products based on the market trends.
• Set up policies and guidelines of the new developed products.
• Involve in testing SIT and UAT of new products.
• Keep the policies, procedures, guidelines and form of each product up to date
• Involve in products’ policies and guideline translation
• Work closely with vendors, management and regulatory authorities on the tasks relating to the bank products; • Design and review operational forms to facilitate daily banking transactions for customer/branches;
• Prepare training materials and provide training to relevant staffs on products and services
• Work closely with other relevant departments, units and branches to ensure the readiness before implementing each business project
• Gather feedback and provide recommendation for improvement of the policy, guideline and workflow;
• Other tasks assigned by line manager;

• Develop, maintain, enhance and troubleshoot existing applications.
• Develop, maintain and execute automation tests to ensure sufficient test complete.
• Work with the application development team in delivering the project and deliverables with time and good quality. • Well coding, designed, efficiency.
• Report and other task assigned by IT Manager

• Reconciliations of ledger accounts relating operating transactions in Core Banking System
• Assist manager in preparing budget plan
• Prepare monthly report by comparing to budget
• Assist in developing and updating guidelines to ensure transactions are simplified and compliance with regulations CIFRS and regulatory requirements
• Assist manager in the preparation of monthly, quarterly and annually financial reports.
• Other tasks assigned by manager.

• Drive the development of projects, develop detailed project development plan, track and monitor project progress, ensure effective implementation of new services / initiatives and perform postimplementation review after launch.
• Work closely with segment and product managers to prepare user requirements with the best market practice and excellent customer experience.
• Understand the market situation and availability of new technology, conduct market analysis and propose enhancement recommendations for management’s decision.
• Collaborate with peers, business units, vendors and stakeholders on identifying opportunities to enhance digital banking.
• Supervise assigned staff in accordance with the organization's policies and procedures providing oversight, direction and work assignments to achieve department goals.
• Manage a team that performs general analysis and troubleshooting usually in partnership with IT and other product management resources to identify root causes and remedies to alleviate customer impact with digital products and services.
• Ensure testing is integrated throughout the project lifecycle, testing-early-and-often, and constantly involving users.
• Other Task assigned by line management.

• Performs analysis and assessment on existing server and network that provide improvement plan.
• Develop and maintain the disaster recovery plans, ensure the reviewed and updated regularly for relevance, practically and staff transfer in response to fast moving business environment
• Ensure availability of systems and infrastructure by pro-active monitoring, maintaining and managing of firewall and network systems.
• Perform monitoring and tracking of network, server performance and its utilization to ensure there is a strong monitoring in place.
• Manage of critical network equipment, upgrade, and apply security patch.
• Keeping all bank’s servers and network over 24/7 by using redundancy schematic for all servers.
• Ensure infrastructure and system documentation is up-to-date
• Ensured security best practices, implemented and revised as needed to maintain the availability, integrity and confidentiality of the information stored on and accessed through the network (firewalls, file permission, backup systems, etc.)
• Maintenance of file sharing server, Exchange server, other system.
• Install new/rebuild existing servers and configure hardware, peripherals, services, setting, directories, storage, etc.
• Inspect and ensure all systems and hardware in Data Center are well managed and monitored i.e. CPU and Hard Disk Utilization of Core Banking server, Email system, File server and other IT systems. Other tasks assigned by line manager.

• To liaise with panel solicitors for initiation of legal action on hardcore delinquent accounts/Non-Performing Loans, follow up of litigation process and attend to the court hearing.
• To ensure periodical reports are submitted to the regulatory/Head Office with highest level of accuracy before the deadline.
• To maintain harmonize working relationship with fellow colleagues, to guide the junior staff and to inculcate teamwork within the department/section.

• Ensure the smooth running of the day to day operations of the branch. This includes the overall management and development of the branch.
• Contribute directly to the sales, profitability and business growth of the branch.
• Manage and develop a professional and result oriented team to achieve the Bank’s established profitability goals and objectives.
• Formulate and develop marketing strategies and plans to promote Bank’s products and services effectively and efficiently.
• Identify business opportunities from retail, high net worth and institutional clients.
• Implement service excellence initiatives to enhance customer service quality at the branch.
• Ensure all the activities are in compliance with the relevant laws and regulations, policies and guidelines.
• Ensure there are safe and sound operational policies and procedures are adopted across all operational functions.
• Establish, maintain and enforce a proper supervisory programme and competent system of internal controls for the Bank.
• Supervising and ensuring proper and smooth running of the operational activities including reviewing and streamlining the operational workflow and processes to enhance efficiency and effectiveness.
• Ensure proper manpower planning to meet the human resources needs as well as managing and retaining skilled employees / talent
• Provide training, coaching, guidance and feedback to staff in view of their work performance to develop a team of competent staff force.

• Consumer business strategy
• Develop & lead strategic business proposals that are aligned with RHB Indochina’s key business objectives
o Leverage on critical market and competitive research, data and analytics to drive customer insights
o Develop consumer segmentation, marketing intelligence, prospecting, lead generation, promotions, budget and customer growth
o Ensure articulation of desired image and position of RHB Premier/consumer products & propositions, assure consistent of brand image with Group to all medium, both internal and external.
o Drive digital banking strategy and articulate value of digital and its integration to RHB Cambodia’s business operating model from perspective of new acquisition, cost savings, customer experience and innovation.
o Consumer initiatives
o Drive and implement key consumer projects from conceptualization, product propositions, business case validation, management/board/regulator’s approval and implementation
o Align with Group’s relevant stakeholders in ensuring synergetic collaborations in achieving Group’s strategic directions
o Work with peers e.g. segment and channel owners to:
 Develop and maintain strategic outlook – objective-driven decision making based on marketplace and customer needs & satisfaction to align program direction, customer experience and service excellence
 Ensure overall business profitability of consumer segment
 Products Development
o Gather data, analyze competition and capture customer requirements to identify gaps in the Bank’s offerings.
o Conduct surveys, market studies and research in order to develop project concept.
o Develop requirements, prepare the project plans, manage the development process & the testing phases, monitor the status of the development of the new projects and initiatives
o Conduct training sessions about the new product/service
o Review Bank’s existing products/services and research ways to enhance, repackage or reintroduce them.
o Direct internal process to define the product strategy, roadmap and priorities,
o Ensure that all touch points & customer communications are updated periodically with current information

• Contribute directly to the sales, profitability and business growth of the branch / bank.
• Identify business opportunities from retail and high net worth clients including business referral to management.
• Introduce, promote, market all Bank’s products & services inclusive loans or deposits products, bankcard, fee-based transaction services, electronic service delivery channels & etc.
• Achieved the business sales target, i.e. loans or deposits target.
• Expand the clientele based through networking, business referral, constant follow-up, cold-calls & etc.
• Attend to all customer enquiries, feedback, complaints on bank’s products & services. Ensure complaints are resolved expediently and to customers’ satisfaction.
• Attend & assist to customer needs in bank’s products & services application.
• Refer customer to insurance specialist for Banca Sales.
• To promote digital product to our new and existing customer.
• To refer business to business banking sales.
• To collect and prepare all required documents / information from customer for all products including deposits & loans application and timely closure of business deals & in compliance with bank’s regulated policy.
• To keep track of own sales performance and prepare individual business performance reporting.
• Participate in business development, marketing, promotion campaign & activities.
• Other task/project as assigned.