• Serve as the lead point of contact for all customer account management matters
• Build and maintain strong, long-lasting client relationships
• Call Visit – all customer types
• Site Visit - all customer types
• Deal direct with all type of existing customers VIP, SME and Home
o Customer request termination
o Change plan upgrade and downgrade
o Convince customer to make prepayment as much as we can
o Price concern / Bidding / Price review / Promotion
o Agreement (SLA) / Contract renewal
o Loyalty upgrade speed process
o Move account from Online to IH / from IH to Online
o Migration / C location
o Testing speed
o Change service plan from PPPoE to IP Port / from IP Port to PPPoE
o Backup link
o Equipment / CPE…….etc.
o IP Static / China
o Re-activate
o Compensation request
o Technical concern - Assist and pass to TS for checking as soon as possible
o Daily activities report

• Coordinates all departmental billing/ customer issues and supervises day to day billing operations and system operation.
• Reviews and supervise transaction entry and adjustments.
• Develop, coordinates and completed timely and accurately and performs accounts receivable.
• Complies and analyzes reporting for client service managers and the client.
• Ensures projects are complete timely and accurately and performs accounts receivable.
• Responds to billing –related customer complaints in a professional and timely manner.
• Other task assigned by manager.

• Create concept creative design and posting plan
• Design art-work with branding image for post daily
• Create videos with creative concept for posting on Online , IH and Micromax page
• Lead on all kinds of design for materials and digital marketing
• Oversee the outdoor and indoor advertisement and propose to Line manager
• Prepare marketing monthly report
• Survey on all advertisement of competitors and sharing to teamwork
• Support on event and roadshow activation
• Cameraman / video grapy and video production/ editing

• Management all social media account
• Designing on promotional material and social media
• Draft concept on creative content for artwork/video posting and promotional materials
• Videos creation
• Assist on stock controlling
• Oversee the outdoor and indoor advertisement and propose to Line manager
• Survey on all advertisement of competitors and sharing to teamwork
• Cameraman
• Assist team on promotional materials printing
• Action quickly on work assigned by management

• Financial Manage budget plan to make sure operation are link to company planed.
• Analyze and customize another expense Use existing resource with multi skill as much as we can
• Increase more productivities "Service + Products"
• Customer service Perform managerial tasks for department such as review of working time to ensure completion and accuracy, time off/sick requests, employee evaluations, and leading operating meetings.
• Training employees to keep them on the leading edge of the industry, providing them with the best tools to perform their daily
• Performing quality assurance with recent customer contacts to make sure their issues are resolved 100% and received quality, Investigation process to our competitor relate with Service Satisfaction.
• Responsibilities Handle escalated technical issues within the department, providing the best solution for the customer Ensure all tickets systems, system audits, etc. are being followed up on and kept current.,
• Revise existing programs to increase operating efficiency or adapt to new technological requirements, Track service visits, recoveries, and areas with consistent service issues to help determine areas with possible issues.
• Act as the liaison between Networking & Customer Care, escalating higher level problems to be resolved quickly, Getting the operational achievement report to analysis and improve action plan, Work with other departments to ensure operational consistency Improvement of process SOP to ONLINE customer

• Commit to sale targets assigned by management
• Closely follow up order plan/schedule with clients and update stock to clients
• Regular direct site visit and meeting with prospects and existing clients
• Connect to new prospect and consult with supervisor to deal with clients
• Update sale price to client and update sale achievement to management
• Team work and work closely with other departments in company
• Support sale team, sale promoter, and other sale and marketing activities
• Be reliable, honest and ethical at work
• Work full-time/ Flexible to work long hours when in need

• Contact new client for new sales and follow up existing client for regular order
• Monitor the sale progress and timely report data/ figure to management for decision making
• Negotiate price and term of sale contact arrangement
• Set sale plan, presentation report, strategy report for management and commit to fulfill
• Team work and work closely with other departments in company
• Prepare and organize and take lead other sale and marketing activities
• Support sale team in their activities and guiding them for correct plan and target fulfilling
• Reliable, honest and ethical at work
• Work full-time

• Make company’s short/long-term growth plans with the management
• Purchasing management with local/international suppliers
• Control logistical function (warehousing/delivery) both in purchasing / sales flows to meet with schedule
• Layout and set master sale plan and ensure to make schedule for production to meet with product standards, sales, and delivery schedules
• Contact new clients for new sales and follow up meeting to improve and increase sale volume
• Set plan, delegate sale target to sale staffs, and strategically outline and align sales management to reach company’s progress targets
• Sale contract and sale term monitor for payment collection and legal documentation
• Stay up-to-date on new food/meat products, analyzing local trading environment and competitors’ trading activities
• Produce marketing programs and strategies and take lead to fulfill the programs
• Convert sales data and figure into easy and understandable tables, graphs, and written reports to the management
• Reliable, honest and ethical at work
• Work full-time

• Work closely with the line supervisor to develop and update audit programs, working paper, and audit procedures in IT audit scopes and implement after approval.
• Examine IT internal controls, evaluate the design and operational effectiveness, determine exposure to risk and develop remediation strategies.
• Manage the timeframe for each audit mission as agreed to achieve the plan.
• The audit executions have followed the IT policy, procedure, and standard in order to ensure all kinds of IT risks are covered, managed, and complied with.
• Perform regular audit testing and provide effective recommendations.
• Discuss and clarify the finding with the auditee to find a clear root cause.
• Keep more concerns in each process to ensure that the internal controls are in place.
• Quickly update to a supervisor if there is any suspicious case is discovered.
• Provide recommendations and guidance on identified security and control risks.
• Ensure the audit documents are fully completed information and stored after finish the audit mission.
• Ensure constant capacity building and up to the date of Phillip Bank's business performance.
• Other additional tasks are assigned by the line supervisor

• Providing software application support under the supervision of the Senior Engineer.
• Performing analyses on software application functionality and suggesting improvements.
• Ensuring effective front-end and back-end functionality of applications.
• Consulting with the software development team, internal users, and clients to improve application performance.
• Establishing the root causes of application errors, and escalating serious concerns to the Senior Engineer.
• Documenting processes and monitoring application performance metrics.
• Providing front-end support to clients and colleagues in other departments.
• Test in-house system after released on UAT
• Simulation cases that are happened in the core banking system
• Review user management in the core banking and in-house systems
• Provide on-call, remote support, and electronic medium as required to support the users
• Prepare user guides for all system users
• Monitor ATM terminals, Servers, and Network devices