Job Description
• ATM and card project
o Coordinate with ATM project related parties (Risk, IT, Finance and Legal unit) on producing business requirement, functional specification and technical specification document to have clear expectation for vendor;
o Work with vendor on card, receipt and journal design;
o Works closely with vendors, IT team and other related parties regarding ATM placement, installation, and ATM house decoration;
o Develop on ATM and card manual, procedure and guideline such as cash loading, ATM reconciliation, cash monitoring, PIN and Card management, etc. to have proper processes and maintain high level of security;
o Produce training material and provide training to related staff on cash loading, ATM reconciliation, Card management, etc. to ensure they’re all aware and able to perform following the guideline;
o Handle ATM related incidence and fraudulent issues to maintain both customer and company interest;
o Plan the UAT testing, develop test scenarios and test cases for ATM application, and perform UAT testing to make sure the system is applicable to real scenarios and in accordance to the requirement.
o ATM operations
o Monitor daily cash balance and ATM service quality to ensure there is enough cash for the transaction and on-going service providing to clients without any interruption;
o Coordinate with vendor on ATM maintenance and troubleshooting to ensure ATM machine is performing properly;
o Arrange daily cash and loading in off-site ATM to ensure it has enough cash for operation;
o Analyze the ATM transaction performance and make recommendation.
Job Requirement
• At least 2 years of experiences in electronic banking (especially working in Card production and ATM support) understanding of ATM/card infrastructure, policies and procedure establishment;
• At least 1-2 years of team and project management experience;
• Good banking products knowledge;
• Academic qualification (at least Bachelor degree) in Banking or related fields;
• Good command in English both writing and speaking (is a plus);
• Computer literacy (PPT & MS office).