• Prepare sale strategy to approach new customers
• Report sale activities to CEO
• Prepare and deliver appropriate presentations on products and services
• Actively seeking out new sales opportunities through calling, networking and social media
• Collaborate with team members to achieve better results
• Resolve customers
• complains and raise the issue of customers to the sale management
• Gather feedback from customers or prospects and share with internal teams

• ផ្សព្វផ្សាយផលិតផល និងសេវាកម្មរបស់គ្រឹះស្ថាន ហ្វូតាបា មីក្រូហិរញ្ញវត្ថុ ភីអិលស៊ី ទៅដល់អតិថិជនសក្តានុពល។
• ធ្វើការសិក្សា វិភាគ វាយតម្លៃលទ្ធភាពសង និងទ្រព្យដាក់ធានា របស់អតិថិជនឲ្យបានត្រឹមត្រូវ។
• រៀបចំរបាយការណ៍ និងសំណើសុំឥណទាន ដើម្បីដាក់ជូន នាយកសាខា ឬគណៈកម្មាធិការឥណទានពិនិត្យ និងអនុម័ត
• ថែរក្សាទំនាក់ទំនងល្អ ជាមួយអតិថិជនដែលមានស្រាប់ និងស្វែងរក អតិថិជនថ្មីបន្ថែម។
• បញ្ចេញឥណទានទៅតាមផែនការ ដែលបានកំណត់ដោយ នាយកសាខា។
• ពង្រឹងគុណភាពនៃការប្រមូល និងដោះស្រាយបញ្ហាយឺតយ៉ាវ ក្នុងការសងត្រឡប់ឥណទានមកវិញឲ្យបានទាន់ពេល។
• បង្កើនទំនាក់ទំនងជាមួយអាជ្ញាធរក្នុងតំបន់ ដែល ហ្វូតាបា កំពុងធ្វើប្រតិបត្តិការ និងសិក្សាអំពីគូប្រកួតប្រជែងក្នុងតំបន់ ព្រមទាំងរៀបចំផែនការ ដើម្បីទទួលបានចំណែកទីផ្សារបន្ថែម។
• ធ្វើរបាយការណ៍ប្រចាំថ្ងៃ ប្រចាំសប្តាហ៍ និងប្រចាំខែ ជូន អ្នកគ្រប់គ្រង។

• ផ្សព្វផ្សាយផលិតផល និងសេវាកម្មរបស់គ្រឹះស្ថាន ហ្វូតាបា មីក្រូហិរញ្ញវត្ថុ ភីអិលស៊ី ទៅដល់អតិថិជនសក្តានុពល។
• ធ្វើការសិក្សា វិភាគ វាយតម្លៃលទ្ធភាពសង និងទ្រព្យដាក់ធានា របស់អតិថិជនឲ្យបានត្រឹមត្រូវ។
• រៀបចំរបាយការណ៍ និងសំណើសុំឥណទាន ដើម្បីដាក់ជូន នាយកសាខា ឬគណៈកម្មាធិការឥណទានពិនិត្យ និងអនុម័ត
• ថែរក្សាទំនាក់ទំនងល្អ ជាមួយអតិថិជនដែលមានស្រាប់ និងស្វែងរក អតិថិជនថ្មីបន្ថែម។
• បញ្ចេញឥណទានទៅតាមផែនការ ដែលបានកំណត់ដោយ នាយកសាខា។
• ពង្រឹងគុណភាពនៃការប្រមូល និងដោះស្រាយបញ្ហាយឺតយ៉ាវ ក្នុងការសងត្រឡប់ឥណទានមកវិញឲ្យបានទាន់ពេល។
• បង្កើនទំនាក់ទំនងជាមួយអាជ្ញាធរក្នុងតំបន់ ដែល ហ្វូតាបា កំពុងធ្វើប្រតិបត្តិការ និងសិក្សាអំពីគូប្រកួតប្រជែងក្នុងតំបន់ ព្រមទាំងរៀបចំផែនការ ដើម្បីទទួលបានចំណែកទីផ្សារបន្ថែម។
• ធ្វើរបាយការណ៍ប្រចាំថ្ងៃ ប្រចាំសប្តាហ៍ និងប្រចាំខែ ជូន អ្នកគ្រប់គ្រង។

o Compliance can be defined as the adherence to laws, regulations, rules, related self-regulatory organization standards and codes of conduct in matters concerning, observing proper standards of market conduct, managing conflicts of interest and especially dealing with matters such as prevention of money laundering and terrorist financing, and investigations of alleged corruption and fraudulent behavior.
o Compliance is an integral part of the Bank’s business activities.
o Tasks:
o Assist to develop, update and monitor policy, guideline and procedure on Anti-Money Laundering and Combating the Financing of Terrorism (AML/CFT).
o Assist to provide knowledge on AML/CFT compliance to related departments and all branches. Conduct an effective AML/CFT screening program to the Bank’s clients.
o Provide technical support and control AML/CFT compliance of the Bank.
o Review and monitor the effectiveness of AML/CFT of the products and services within the Bank.
o Lead, oversee and update daily the Bank’s Blacklist which derive from National Bank of Cambodia (NBC) and independent research into the U.S. Department of The Treasury (Office of Foreign Assets Control) and/or other necessary sources.
o Lead, oversea, and develop the preparation of daily cash transaction report with the Bank correctly as determined by the NBC and report to Cambodia Financial Intelligence Unit (CAFIU) accurately, properly, and timely.
o Lead, oversee, and receive all suspicious transactions reporting which may be concerned with money laundering and the financing of terrorism within the Bank.
o Assist to prepare report of Undertaking Risk Assessment on Money Laundering and Terrorist Financing within the Bank once every two years and report to CAFIU.
o Assist to prepare FATCA Report to Internal Revenue Service (IRS) through General Department of Taxation (GDT) once a year.
o Assist to prepare regular Compliance Report for Risk Management Committee (RMC).
o Assist to lead in developing AML/CFT training programs to ensure compliance requirement are properly applied by all staff.
o Lead and oversee on record keeping Know Your Customer (KYC), Customer Due Diligence (CDD), and Enhanced Customer Due Diligence (ECDD).
o Assist to review and confirm the proper agreements with external parties before submitting to approval authority.
o Lead, oversee and spot-check on the sufficiency of documents on loan files required by the guideline and procedure, ensure the documents retained at the Bank are able to support any need and to be legally used.
o Review transactions in connection with compliance such as new deposit openings, remittances if any, and make a proper report of status and discrepancies, if any.
o Lead and oversee to produce and check new reports for any new products-services as the tool to monitor and find out suspicious transactions.
o Lead and monitor the completion of customer profiles or suspicious customer transactions on
o Suspicious Transaction Report (STR) for management decision before sending to CAFIU.
o Investigate compliance breaches and whistle blowing cases and ensures fair treatment of ethical complaints.
o REPORTING
o Provide reports on the compliance application to Compliance Manager on a monthly basis and anytime deem necessary.
o Report on the compliance application shall cover the following at a minimum:
 AML/CFT compliance;
 Legal compliance and/or other necessary needed.
 LIASES WITH
o Customer Service’s Department Deposit Department
o Internal Audit Department
o Human Resources Department Credit Department
o Risk Management Department Accounting Department
o IT Department
o ACCOUNTABILITY
o The Senior Compliance Officer is responsible for compliance work in Compliance Department which is assigned by Compliance Manager.

• Perform Inward and Outward International Fund Transfer.
• Perform Inward and Outward Local Fund Transfer such as Inter-Bank Transfer, FAST, RFT, BAKONG and alliance partners.
• Verify the daily operations reports of Local and International Fund Transfer as well as ITRS, PSD and related reports which required by management and regulators.
• Perform the reconciliation of Nostro and Vostro accounts to ensure that the daily operation is correct and accurate.
• Support branches to ensure that the policy and the requirement of remittance as well as the process of conducting KYC, CDD and EDD are well understood.
• Ensure that each process of remittance is complied with regulator’s requirements and AML/CFT policy.
• Ensure that the submission ITRS and PSD report to NBC is on time.
• Provide excellent responses of any inquiry to correspondent banks on timely manner. Report suspicious customer transaction to Compliance Department, if any.
• Any other duties which required/assigned by management.

• Handling dispute arising between the bank, customers, and alliance partners.
• Taking a prompt action to customer to that the customer’s problem have been resolved on time.
• Ensuring the superior customer service provided to customers.
• Ensuring the customer service stratification at the bank or other channel.
• Assisting manager in providing a training and a refreshment of job responsibilities relating to customer services. Handling tasks assigned by Manager.

• Promoting the bank’s products and services specifically non-loan products which include deposit, remittance, card, mobile banking, internet banking, etc.
• Supporting and handling customers’ inquiries related to the bank’s products and services particularly non-loan product.
• Assisting customers’ in relation with collecting required documents for each product’s application including deposit to ensure their eligibility for each type of products
• Communicating with clients to ensure their application is smoothly processed. Achieving monthly plan on each assigned product.
• Providing good service and communication with the potential and existing clients
• Handling clients’ issues relating to the bank products and service, and take a prompt action to solve the problem
• Handling other tasks assigned by Manager.

• Crediting and holding merchant transactions.
• Reconciliation and Settlement of both local and international card schemes Solving customer’s dispute transactions and merchant holder problems.
• Resolving complaint related to bill payment.
• Verifying and posting necessary adjustment for the disputed transaction Other Tasks assign by Manager

• Effective verbal, presentation and listening communications skills, effective written communications skills
• Develop and distribute mobile apps for Android and iOS platforms.
• Work with product development team to analyze, design & development for new application features
• Develop and maintenance existing apps
• Integrate application components and third-party programs
• Ensure the performance, quality, and responsiveness of mobile applications.
• Work on bug fixing and improving application performance.
• Perform any other task assigned by line manager

• Involve with card products, advertisement, promotional campaign and price setting up. Involve with Card Management System, Card Schemes and NBC CSS project.
• Work with relevant teams regarding to ATM placement and installation.
• Work with relevant teams and vendor to solve issues on Card Management System.
• Work with relevant teams to support and conduct testing ATM and Card Operation when have new development, customization, and upgrades on Card Management System.
• Support and provide training related to ATM, Card Operation and new feature on Card Management System to Branches and other relevant departments.
• Checking and Creating Card Application/documents that receive from branches. Producing and packing card for delivery to branches.
• Monitoring and tracking ATM Cash Balance and ATM service performances. Work and support relevant team with dispute and fraud transaction.
• Supporting ATM and Card Operation manual guide, procedure and guideline with relevant teams. Other Tasks assign by Manager.