• Sales house
• Meet the customers
• Do the weekly report
• Work closely with Sales Supervisor

• Relieves Chief Executive Officer of administrative functions in order to increase the time CEO to be available to spend for executive level responsibilities;
• Handles a wide variety of complex and confidential situations and resolves conflicts involving the clerical and administrative function of the office;
• Responsible for confidential and time sensitive material;
• Maintain accurate records of senior leadership team and staff meetings, distributing agendas, minutes and other relevant documentation as required.
• Organise meetings and take minutes during the management meeting;
• Make preparation for committee meetings;
• Ensure that all manual and computerized records and filing systems relating to all areas within her/his remit are maintained as required.
• Maintain the general filing system and file all correspondences;
• Assist in the setting up and maintaining of archive files and historical data.
• Process, input, extract and analyse information from database systems.
• Verify filing and documentation in safety place and store properly in the drives;
• Ensure the website is maintained, up-to-date and meets all current requirements
• Deal with correspondence promptly and as required
• Translate in written and verbal in and from Khmer to English and vice versa;
• Response to public inquiries to meet CEO;
• Ensure that all administrative duties, checks, documentation, reports and returns are completed accurately and submitted within required deadlines.
• Must be able to contact any time a lot to respond for urgent case; and
• Other duties are assigned from CEO if it is necessary and urgent.

• អនុវត្តន៍ និងចូលរួមអភិវឌ្ឍន៍ឲ្យទាន់សម័យជានិច្ចនូវគោលការណ៍ នីតិវិធី និងសេចក្តីណែនាំការងារឲ្យមានប្រសិទ្ធភាពខ្ពស់ ។
• ការងារផ្សព្វផ្សាយ
o ធ្វើការសិក្សាស្វែងយល់ និងវិភាគទីផ្សារក្នុងតំបន់ប្រតិបត្តិការឲ្យបានច្បាស់ ពីទីផ្សារគោលដៅ ដើម្បីលក់ផលិតផល-សេវាកម្ម របស់ ក្រុមហ៊ុន បានចំគោលដៅ ។
o ធ្វើការចុះផ្សព្វផ្សាយស្វែងរក ហាងដៃគូរសហការ និងចុះជួបដល់ ហាងដៃគូរសហការ ដែលមានស្រាប់ប្រចាំថ្ងៃ ។
o ជម្រុញការផ្សព្វផ្សាយនិង ការទំនាក់ទំនងល្អជាមួយ Key Person និង ហាងដៃគូរសហការ ។
o បង្កើត Group Chart ជាមួយ ហាងដៃគូរសហការ ដើម្បីងាយស្រួលក្នុងការសហការការងារប្រចាំថ្ងៃ។
o ត្រូវឆ្លើយតបទៅហាងសហការដៃគូរ អោយបានរហស័ទាន់ពេល រាល់ពេលហាងសហការ ទំលាក់អតិថិជនមកឲ ឬ ពេលមានការសាកសួរផ្សេងៗ។
o មន្ត្រីឥណទានត្រូវមាន សៀវភៅ បញ្ជីឈ្មោះ និង លេខទូរសព្ទ័ ហាងសហការដៃគូរ បានច្បាស់លាស់។
o មន្ត្រីឥណទានត្រូវមាន សៀវភភៅ បញ្ជីឈ្មោះ និង លេខទូរសព្ទ័ អង្កការដៃគូរ រោងចក្រ សហគ្រាស បានច្បាស់លាស់។
o មន្ត្រីឥណទានត្រូវ ស្វែងរក Key Person សហការដៃគូរ តាមបណ្តា មិត្តភក្រ័ អង្កការដៃគូរ និង ក្រុមហ៊ុន។
o ការងារបញ្ចេញឥណទាន
o ចុះជួបអតិថិជន និង រៀបចំឯកសាកំម្ចី ជួនអតិថិជន អោយបានរហស័ទាន់ពេល នៅពេលមានការស្មើកំម្ចី។
o សិក្សាស្រាវជ្រាវឲ្យបានត្រឹមត្រូវ ច្បាស់លាស់ គ្រប់គ្រាន់ ទាក់ទងនឹងប្រវត្តិអត្តចរិត មុខរបរ ចំណូល-ចំនាយ គណនារកលទ្ធភាពសងរបស់អតិថិជន នៅមុនពេលធ្វើការ ផ្តល់ឥណទាន ។
o ត្រួតពិនិត្យឯកសារឥណទាន ឲ្យបានត្រឹមត្រូវច្បាស់លាស់ និងគ្រប់គ្រាន់ ស្របតាមគោលការណ៍ និងនីតិវិធីឥណទាន របស់ក្រុមហ៊ុន។
o ធ្វើការបញ្ចេញឥណទាន ឲ្យសម្រេចបានតាមផែនការកំណត់ ដែលថ្នាក់គ្រប់គ្រងដាក់ឲ្យអនុវត្តន៍ ទាំងចំនួនអតិថិជន បរិមាណនៃការបញ្ចេញឥណទាន គុណភាពនៃឥណទាន ។
o ពន្យល់អប់រំអ្នកខ្ចី អ្នករួមខ្ចី អំពីគោលការណ៍ នីតិវិធី លក្ខខណ្ឌតម្រូវការចាំបាច់សម្រាប់ការខ្ចីឥណទាន ការបណ្តុះវិន័យឥណទានជាដើម ។
o រៀបចំបញ្ចេញឥណទាន ជូនអតិថិជន ដោយផ្ទៀងផ្ទាត់ស្នាមមេដៃឡើងវិញ រួមទាំងឯកសារចាំបាច់ដែលទទួល ឲ្យបាន ត្រឹមត្រូវ ច្បាស់លាស់ និងគ្រប់គ្រាន់ ។
o ការប្រមូលឥណទាន
o ត្រួតពិនិត្យជាប្រចាំថ្ងៃ នូវបញ្ជីសងប្រាក់ និង បញ្ជីខកខានសងប្រាក់របស់អតិថិជន ធ្វើការតាមដាន និងចុះដល់ទីកន្លែងរស់នៅ ឬទីកន្លែងប្រកបអាជីវកម្មរបស់អតិថិជន ដើម្បីប្រមូល ឬដោះស្រាយឥណទាន ឲ្យបានទាន់ពេលវេលាជៀសវាងបំណុលក្លាយជាបំណុលធ្ងន់ធ្ងរ ដែលពិបាកក្នុងការដោះស្រាយ ។
o ពន្យល់អតិថិជនពីរបៀបបង់សងប្រាក់ អាចអនុវត្តន៍បានការិយាល័យរបស់ក្រុមហ៊ុនឬតាមកភ្ញាក់ងារផ្ទេរប្រាក់ ឬតាមរយៈមន្ត្រី ទទួលខុសត្រូវ ដោយអនុវត្តឲ្យបានខ្ជាប់ខ្ជួន តាមគោលការណ៍ និងនីតិវិធី ក្នុងករណីលើសពីរង្វង់ការងារទទួលខុសត្រូវ ត្រូវស្នើសុំការអនុញ្ញាតពីថា្នក់គ្រប់គ្រង ។
o ការដោះស្រាយបំណុល
o ចុះដោះស្រាយរាល់បំណុលអតិថិជន ដែលខកខានសងប្រាក់ឲ្យបានគ្រប់គ្រាន់ទៅតាមផែនការ ឬអ្នកគ្រប់គ្រងអាចទទួលយកបាន និងចាត់ចែងចុះដោះស្រាយបំណុលត្រូវប្រើឲ្យអស់លទ្ធភាព ដោយអនុវត្តន៍តាមគោលការណ៍ និងនីតិវិធីរបស់ក្រុមហ៊ុន។
o ត្រូវធ្វើរបាយការណ៏ ចុះដោះស្រាយ អតិថិជន យឺតយ៉ាវធំជាង ៣០ ថ្ងៃ ដាក់ជូននាយកនាយកដ្ឋានឥណទាន និង ទីផ្សារពិនិត្យ ប្រចាំថ្ងៃ។
o ត្រូវបំពេញ ផែនការ សកម្មភាពប្រចាំថ្ងៃ ពេលព្រឹក ដាក់ជូននាយកនាយកដ្ឋានឥណទាន និង ទីផ្សារពិនិត្យ។
o ត្រួតពិនិត្យខ្លួនឯងនូវរាល់ភាពអសកម្មការងារ ដើម្បីធ្វើការកែលម្អ និងបំពេញចំណុចខ្វះខាត ឲ្យបានទាន់ពេល ដើម្បីអនុវត្តន៍ការងារមានប្រសិទ្ធភាព ។
o ទទួលខុសត្រូវដោះស្រាយរាល់បញ្ហាដែលកើតមានក្នុងរង្វង់តួនាទី ករណីដែលមិនអាចដោះស្រាយបាន ត្រូវរាយការណ៍ជូនអ្នកគ្រប់គ្រងផ្ទាល់ ។
o រក្សាបាននូវទំនាក់ទំនងល្អប្រសើរជានិច្ច ជាមួយផ្នែកដែលពាក់ព័ន្ធទាំងខាងក្នុង និងខាងក្រៅ ដើម្បីធ្វើឲ្យការងារប្រព្រឹត្តទៅដោយរលូន ។
o ទទួលខុសត្រូវធ្វើកិច្ចការផ្សេងៗទៀត តាមការចាត់តាំង ឬតាមតម្រូវការរបស់អ្នកគ្រប់គ្រងផ្ទាល់ ក្នុងសមត្ថកិច្ចតួនាទី ៕

• Plan and execute all digital marketing channels, including social media, display advertising campaigns, SEO/SEM, marketing database, email, etc
• Build and maintain our social media presence with knowledge of Facebook Blueprints and Google Analytic
• Measure and report performance of all digital marketing campaigns, and assess against goals (ROI and KPIS)
• Identify trends and insights, and optimize spending and performance based on the insights
• Brainstorm new and creative growth strategies
• Plan, execute, and measure experiments and conversion tests
• Collaborate with internal teams to optimize user experience
• Utilize strong analytical ability to evaluate end-to-end customer experience across multiple channels and customer touch points
• Collaborate with agencies and other vendor partners
• Evaluate emerging technologies. Provide thought leadership and perspective for adoption where appropriate

• Lead and coordinate to develop long term marketing strategic for SONIN FINANCE PARTNER
• Lead and coordinate to develop marketing budget on the annual basis with concerned branches and department
• Develop and manage the implementation of marketing strategies and strategic action plan for the year to come
• Lead, manage, motivate, and evaluate the staff under supervision to work toward SONIN FINANCE PARTNER vision and mission.
• Manage to analyze and evaluate the market demand, competitors’ environment, competitors’ product and services, and economic context of the country.
• Manage to analyze and evaluate the impact study of lending, customer service performance and build awareness positioning.
• Manage to efficiency and effectiveness of marketing promotion and advertising though mass media, print ads, and telemarketing.
• Manage to produce the marketing material and communication tools to build SONIN FINANCE PARTNER ’s branding, promote SONIN FINANCE PARTNER products and services, and support the operational growth.
• Initiate and manage to build SONIN FINANCE PARTNER social image with the public
• Manage to create the new promotion campaign in order to attract new customer and strengthen the existing customer with SONIN FINANCE PARTNER.
• Develop, define the strategic marketing plan of SONIN FINANCE PARTNER products and outlets
• Lead the development of behavior change materials and campaigns for SONIN FINANCE PARTNER products
• Manage the interpersonal communications, hotline and other unique special marketing jobs.
• Manage company contact database of customer, investors and other stakeholder and maintain a good relationship with them by keeping informed them of all company update
• Marketing & Communication:
o Involve in preparation of budget plan for marketing and research department
o Initiate marketing plan to launch new product as well as promote existing products.
o Propose promotion campaign to increase sale volume to reach OP for credit and non-credit product.
o Initiate and manage marketing program as part of sale support.
o Propose effective advertising channel for managements.
o Contribute for the effective of implementation branding within the company.
o Implement and control the promotion campaign for the company.
o Co-Marketing Activities:
o Plan and propose promotion campaign with business partner.
o Work with business partner to plan the join-marketing activities.
o Manage and implement the join-marketing activities.
o Corporate Social Responsibilities:
o Prepare yearly CSR plan for the company.
o Prepare and manage to budget plan for CSR activities.
o Manage the development of procedure/manual of CSR.
o Lead the implementation of CRS activities both in HO and branches.
o Manage and prepare report of CSR and submit to stakeholder.

• Respond customer’s calls and messages (in social media channels, emails and the Bank’s website) by following the given standard script and the standard of customer service of DGB Bank.
• Ensure that the responds of messages (social media channels, emails and Bank’s website) is provided on time. • Handle and resolve customer issues or complaints and/or identify the priority issues/complaints to the right key person in-charge.
• Register complaints into system in accurate manner.
• Provide customers the product and service consultations, specifications, terms and conditions.
• Act as a focal point to refer customers to related teams of the bank product for further crossselling and achieve sales target.
• Complete call logs and prepare call reports on the timely manner.
• Contact businesses or private individuals by phone to survey about the service provided by DGB Bank.
• Keep up to date with DGB’s products to ensure superior product knowledge.
• Handle tasks assigned by Manager.

• Promoting the products and services of the bank to clients and public
• Collecting all client’s required documents for each product’s application including loan and deposit to ensure their eligibility for each type of products
• Communicating with clients to ensure their application is smoothly processed.
• Preparing clients’ application for getting approval
• Achieving monthly plan on each assigned product.
• Handling the daily activity and other tasks after completing clients ‘application.
• Providing good service and communication with the potential and existing clients
• Handling clients’ issues relating to the bank products and take a prompt action to solve the problem
• Handling other tasks assigned by Manager.

• Daily monitoring card system performance to ensure that the system works smoothly for all card types (Visa, Mastercard, Union Pay, JCB and CSS), ATM and POS for both On-Us and Off-Us cards.
• Set up and update the card system parameters as and when the job operational requirement
• Maintain all card system application servers connect to Oracle database server, all application to Oracle Database. Assist Technical Card Manager to develop or enhance reports which are required for business purposes
• Create new user in system, assign user rights and install card system applications on PC
• Create new terminal keys, assigned new key into terminal and do configuration on the terminal in system
• Assist Technical Card Manager to setup, maintenance any required system environment for SIT, UAT, PRODUCTION. • Provide as assistant and guidance to all staff who could experience some difficulty or encounter card system issue which can't solve on time or interrupt their operational work

• Promoting the bank’s products and services specifically non-loan products which include deposit, remittance, card, mobile banking, internet banking, etc.
• Supporting and handling customers’ inquiries related to the bank’s products and services particularly non-loan product.
• Assisting customers’ in relation with collecting required documents for each product’s application including deposit to ensure their eligibility for each type of products
• Communicating with clients to ensure their application is smoothly processed.
• Achieving monthly plan on each assigned product.
• Providing good service and communication with the potential and existing clients
• Handling clients’ issues relating to the bank products and service, and take a prompt action to solve the problem • Handling other tasks assigned by Manager.

• Crediting and holding merchant transactions.
• Reconciliation and Settlement of both local and international card schemes
• Solving customer’s dispute transactions and merchant holder problems.
• Resolving complaint related to bill payment.
• Verifying and posting necessary adjustment for the disputed transaction
• Other Tasks assign by Manager