• Initiation of Chargeback, Re-presentment and report to line manager for any discrepancies.
• Perform the chargeback from all Issuing and Acquiring networks on daily basis to avoid any timeframe delays.
• Work with Card Schemes related to Dispute, Chargeback, Re-presentment, Arbitration, Pre-arbitration, Compliances to deliver based on the Payment network’s transaction life cycle.
• Solving all level escalated by the call center for all disputes transaction related to all Card Schemes.
• Perform day to day work related to customer dispute incoming and outgoing chargebacks related to all Card Schemes.
• Ensure all errors in the handling all the dispute and chargeback transactions. • Ensure to control and analysis the loss of the bank and customer from chargeback/disputes.
• Track and ensure timely processing of all the chargebacks life cycle.
• Prepare and submission of all the exhibits, reports and ensure compliance with bank policy for all transaction processing.
• Report immediately on any urgent cases which needs to be fixed to comply with bank operation or fulfill customer needs.
• Learn and Adapt to Operating Regulations set by each International Card Scheme.
• Other Tasks are assigned by Manager.

• Real time transaction monitoring and call follow up, inform and verify with cardholder for new transaction and suspicious transaction.
• Communication with card holder to provide them with preventive measures to protect the safety of using their card online to prevent any fraudulent activities.
• Identify and investigate the methods and processes used in fraudulent activities.
• Develop and implement fraud transaction monitoring rules to detect unauthorize and to prevent any fraudulent transactions.
• Detect, prevent and control card related to fraud losses.
• Develop and redefine procedures to minimize the risk of exposure.
• Recommend to senior level any rules that help to prevent any fraudulent activities.
• Process card transactions and cancel authorization as requested by cardholder.
• Perform Card Operation Block, Unblock, Authorize, Cancel Authorize as requested by cardholder and if any fraud activities.
• Participate in system testing and evaluation to ensure system is working as expected and valued as it is.
• Monitor the related system connection to ensure system is working properly and alert to responsible people for their further actions.
• Provide weekly, monthly, quarterly and yearly report to manager with recommendation.
• Other Tasks are assigned by Manager.

• Real time transaction monitoring and call follow up, inform and verify with cardholder for new transaction and suspicious transaction.
• Communication with card holder to provide them with preventive measures to protect the safety of using their card online to prevent any fraudulent activities.
• Identify and investigate the methods and processes used in fraudulent activities. Detect, prevent and control card related to fraud losses.
• Recommend to senior level any rules that help to prevent any fraudulent activities. Process card transactions and cancel authorization as requested by cardholder.
• Perform Card Operation Block, Unblock, Authorize, Cancel Authorize as requested by cardholder and if any fraud activities.
• Participate in system testing and evaluation to ensure system is working as expected and valued as it is. Monitor the related system connection to ensure system is working properly and alert to responsible
• people for their further actions.
• Provide weekly, monthly, quarterly and yearly report to senior level with recommendation. Other Tasks are assigned by Manager

• Promoting the bank’s products and services specifically non-loan products which include deposit, remittance, card, mobile banking, internet banking, etc.
• Supporting and handling customers’ inquiries related to the bank’s products and services particularly non-loan product.
• Assisting customers’ in relation with collecting required documents for each product’s application including deposit to ensure their eligibility for each type of products
• Communicating with clients to ensure their application is smoothly processed.
• Achieving monthly plan on each assigned product.
• Providing good service and communication with the potential and existing clients
• Handling clients’ issues relating to the bank products and service, and take a prompt action to solve the problem
• Handling other tasks assigned by Manager.

• Develop and design new banking products based on the market trends. Set up policies and guidelines of the new developed products.
• Involve in testing SIT and UAT of new products.
• Keep the policies, procedures, guidelines and form of each product up to date Involve in products’ policies and guideline translation
• Work closely with vendors, management and regulatory authorities on the tasks relating to the bank products;
• Design and review operational forms to facilitate daily banking transactions for customer/branches; Prepare training materials and provide training to relevant staffs on products and services
• Work closely with other relevant departments, units and branches to ensure the readiness before implementing each business project
• Gather feedback and provide recommendation for improvement of the policy, guideline and workflow; Other tasks assigned by line manager;

• Reconciliations of ledger accounts relating operating transactions in Core Banking System
• Assist manager in preparing budget plan
• Prepare monthly report by comparing to budget
• Assist in developing and updating guidelines to ensure transactions are simplified and compliance with regulations CIFRS and regulatory requirements
• Assist manager in the preparation of monthly, quarterly and annually financial reports.
• Other tasks assigned by manager.

• Lead internal developer team to maintain and develop new feature in core banking system (CBS) and mobile banking application Develop, maintain, enhance and troubleshoot existing applications and core banking system.
• Develop, maintain and execute automation tests to ensure sufficient test complete.
• Develop appropriate computerized information systems to meet the needs of departments, units, and branches request.
• Work with development team in delivering the project and deliverables on time and good quality.
• Ensure the performance, quality, and responsiveness of applications.
• Provide support as required to ensure the availability and performance of developed applications for both external and internal users
• Well coding designed, efficient code.
• Perform other tasks to further IT security that can be assigned by line manager.

• Design, implementation, documentation and publishing the IT security policies within bank.
• Advise on IT security issues and make recommendations for action.
• Monitor and manage significant security issues/breaches, taking remedial action where possible
• Develop training material for the IT Awareness program.
• Responsible for conducting the IT Awareness program for internal staff and for customer via social media.
• Ensure that all new implementations of solutions are compliant with the IT security requirements; ensuring best practice is always followed.
• Monitor and ensure that appropriate levels of security exist in the following IT areas but not limit to PC’s, client server, LAN, WAN, broadband networks, web environments, firewalls, IP telephony, disaster recovery, financial … etc.
• Ensure the confidentiality and integrity of data at rest or while in transit between end point devices, servers and other systems including any data at rest on hosted, third party systems where IT have been involved.
• Arrange and manage the design and execution of vulnerability assessments, penetration tests and security audits.
• Prioritize IT risks and manage projects based on severity of risk and noncompliance.
• Ensure compliance with appropriate IT Policies.
• Investigate, respond and report on IT security incidents.
• Perform other tasks to further IT security that can be assigned by line manager

• To review and check all documents from sales consultant;
• To prepare customer check list, CBC check, First enrolment;
• To input customer’s information into system (DDE, prepare disbursal and agreement);
• To prepare disbursal documents (Repayment schedule, payment information and related documents);
• To make payment to dealer on time and manage documents filling;
• Properly check and make sure all customer’s document are completed before submitting to supervisor;
• To keep customer’s information in confidential safe and security (CBC reported, Business, Income, Customer’s personal document and working document);
• Ensure policy and guideline are compiled;
• Perform other tasks assigned by manager.

• Manage outpatient coverage claim to employee;
• In charge of claiming with National Social Security Fund (NSSF) and other insurances;
• Treat medical emergencies and provide first-aid to employee;
• Control first-aid medicine in stock, keep optimal supply in treatment room, and consistent restock of all equipment;
• Provide consultation, monitor, keep track, and convey important patient information to help optimize treatment planning and care delivery;
• Provide training regularly to employee about first-aid, health care knowledge, outpatient coverage package, and insurance package;
• Ensure that the infirmary room was kept clean and comfortable;
• Maintaining accurate complete health care records and reports;
• Other tasks assigned by superior.