• Identify and apply innovative technologies to maintain and update existing middleware environments.
• Working with related IT Managers to establish the technical roadmap of middleware services infrastructure, software deployments/upgrades, software patching cycles, disaster recovery, monitoring, and resource planning.
• Installation, configuration, backup, and recovery of Middleware environments.
• Manage and administrate SSL certificates.
• Work with the MIS team in developing middleware configurations based on requirements.
• Create and maintain documentation for middleware installations, changes, and upgrades.
• Coordinate with vendors and support team on problem resolution, design issues and upgrades.
• Troubleshoot and resolve technical problems in a timely and accurate manner to improve application performance and functionality.
• Develop and implement strategies for migration, consolidation, and upgrade of middleware components.
• Evaluate system architecture and make recommendations as required.
• Develop and implement standard processes for installation, maintenance, and enhancement of middleware environments.
• All other matters are ancillary to the above and to perform any other related issues that management may require from time to time

• Supervise and oversee all technology operations in Back End, Digital & Web Development team and evaluate them according to established goals
• Analyze the business requirements by incorporating all departments to determine their technology/applications needs by evaluating organization outcomes, identifying problems, evaluating trends, and anticipating requirements
• Assign and monitor work of technical personnel, ensuring that application development and deployment is done in the best possible way, and implement quality control and review systems throughout the development and deployment processes
• Show technical leadership and oversight of implementation and deployment planning, system integration, ongoing data validation processes, quality assurance, delivery, operations, and sustainability of technical solutions
• Possess excellent verbal and written communication skills and the ability to interact professionally with a diverse group of developers, product owners, and subject matter experts
• Exercise broadly delegated authority for planning, directing, coordinating, administering, and executing both routine and complex technical elements of technical operations
• Manage analysis and approval of new code through security and performance gates designed and developed for feature-complete software. Be an advocate for security and performance standards in the bank
• Manage operational aspect of production and development servers, including developing, training, and validating compliance with procedures and checklists related to disk space usage, monitoring solutions, deployment, conventions, access to the production and development sources, source control access and usage, performance monitoring, code modifications validation, scheduling, and more
• Work within IT, cross-functionally and with vendors, to successfully identify, prioritize, and resolve issues and provide subject matter expertise for enhancements, developments, and operational improvements
• Identify trending gaps or issues in day-to-day performance of all applications and components by active monitoring, alert management, reporting, and process reviews
• Maintains issue tracking and documentation systems and provides reporting that ensures proper tracking and visibility of issues and projects
• Identifies technical and process improvement opportunities and socialize/advocate to get them implemented
• Maintains accurate program estimates, timelines, project plans, and status reports
• Possess expert technical understanding of the intersection of development and operations (DevOps), monitoring and management tools, and deployment processes and tools
• Possess high-level understanding in the areas of application programming, content management systems, API, databases, and system design
• Provide process improvement recommendations based on best practices and industry standards
• Resolve conflicts by demonstrating leadership and appropriate decision-making competencies
• Responsible for complex technical management coordination with multiple vendors and staff
• Oversee and follow up on the ongoing project management and resources
• Preserve assets by implementing disaster recovery and back-up procedures and information security and avoid unplanned down
• Develop process improvements for increased efficiency, cost effectiveness, and improved productivity

• collaborate closely with other related departments to design and organize a research project
• work closely with other related departments and own team to oversee fieldwork, quality, responder quotas, etc.
• oversee Executive Interviewers and other fieldwork employees ensure proper data collection, quality control processes, and accurate documentation (field progress reports, call-sheets, quality control forms, etc.)
• do pre-fieldwork meetings with Client Management Group on client needs, questionnaire format/logic, and project timelines
• prepare questionnaires, pilot tests, and debrief sessions in Phnom Penh and provinces
• proactively detect and resolve field execution difficulties.
• notify the Field Management Group Head of difficulties impacting project completion.
• keep accurate project cost records.
• work with the manager to evaluate and update reporting templates to increase quality and usefulness
• follow IRL's Quantitative Fieldwork Manual
• represent IRL to Executive Interviewers and Team Leaders
• Involve in hiring Team Leaders and Executive Interviewers

• Assist in client liaison: This entails taking client briefs and interacting with clients about quotes and projects from setup through the presentation of outcomes;
• Assistance with the proposal, project management, and deliverables preparation:
o prepare project budgets, costs, and timelines based on customer and internal talks;
o assist in the preparation and translation of fieldwork materials (such as screeners, questionnaires, and stimulus materials) from English to Khmer and vice versa;
o collaborate closely with project employees (Fieldwork, Quality Control, and Data Management), sub-contractors, and management to plan and arrange work for research projects (including validation of fieldwork data);
o inform Client Management Group and customers of any concerns that may delay project completion, and explore viable solutions;
o make satisfactory research reports (storytelling, properly organized, correct information & analytical comments and interpretations) and present to Business Unit Head for evaluation before client delivery date;
o churn data using SPSS and other statistical applications for use as research data or to contribute to the study results tale;
o Assistance in Business Development Initiatives of the Business Unit
o attend client/prospect meetings with RMs/SRMs.
o find new customers to grow the business (can be done via email or calls)
o promote Indochina Research within Cambodian networks to improve its reputation and proportion of commercial research investment in Cambodia.
o Compliance with Administrative Guidelines and Procedures
o Keep accurate project spending records to comply with Indochina Research finance administration procedures
o Compliantly draft and finalize relevant administrative paperwork within stipulated times.

• Be able to teach in any grade starting from Grade 1-12
• Be able to follow Learning Jungle International School Calendar;
• Be able to attend meeting arranged by school requested;
• Be able to work collaboratively with other teacher assistants in a day-to-day roles;
• Be able to communicate with parents about students’ performance;
• Be able to perform other teaching duties and responsibilities as needed and requested;

• Supervise student learning and monitor teaching quality in the international and Khmer programs of the assigned classes;
• Promote student joy for learning, sense of belonging, and character development within the school character profiles; Lead and support Khmer teachers in their work duties, including reviewing lesson plans, improving teaching standards/approach, and providing training and professional development plan in the Khmer Program;
• Coordinate with international teachers, program coordinator to improve student behavior and academic progress;
• Coordinate with teachers to ensure the smooth operations of the assigned classes, including coordinating the classroom decoration, arrangement and supplies as well as online technology, and infrastructure for online classrooms;
• Coordinate with teachers to prepare class schedule, letter home, textbooks, notebooks, study materials, and any learning tools to send home;
• Coordinate between the Front Office class supervisors and teachers to respond effectively to parent request and comment; Collect data on student learning, behavior, attendance, and conduct to assist the Academic Manager in the evaluation of the effectiveness of the international and Khmer programs;
• Ensure the academic and student records are in compliance with the requirements from Ministry of Education, Youth and Sport and in the school shared drive;
• Prepare monthly report of achievement to the Academic Manager and propose improvement plan;
• Coordinate with teachers in the production of report cards every semester, proof-read and make correction, and print report cards to send home;
• Participate in the organization of Parent-Teacher Meeting and conduct parent satisfaction survey;
• Play a key role in positive school climate and culture of thriving for betterment toward the school goals; Participate in the school events promoting school program, parent workshop, student competitions, and awards ceremony;
• Meet with parents to discuss about student academic as well as other concerns; Meet with students to encourage positive behavior, conduct and academic progress;
• Attend and conduct educational trainings and conferences as needed;
• Attend and conduct academic meetings with relevant staff members and teachers;
• Perform other managerial tasks in accordance with the campus management.

• Set yearly school goals to support the school’s Strategic Plan and lead the Academic Department to achieve the set goal in accordance with school vision, mission and SLOs;
• Report monthly achievement to the campus manager, school director, and BOD;
• Propose action plan for next month and assist the campus manager/school director in setting school goals and directions of the campus; Represent school in the community/media and participate in the school marketing activities, fundraising events, celebrations, or other activities to promote school reputation and public awareness;
• Ensure the academic and student records are in compliance with the requirements from Ministry of Education, Youth and Sport;
• Plan and implement a system to evaluate the success of the international curriculum and the effectiveness of the teaching based on data of student learning outcomes from internal assessments and external assessment;
• Lead and support Khmer teachers in their work duties including reviewing lesson plans, improving teaching standards/approach and providing training and professional development plan in the Khmer Program; Lead and support the Academic Team in their work duties, including collecting/reviewing data on student grades, progress, learning approach, behavior, attendance, and proposing action plan for improvement with relevant faculty members/managers;
• Review school policies and procedures regularly to ensure the effective operation of the school, and create ad hoc committees to propose improvements to policies and procedures;
• Conduct performance review of staff in the Academic Department and Khmer Faculty and provide reflective feedback and support staff to achieve the set professional growth;
• Create positive school climate and culture of thriving for excellence within the whole school;
• Develop professional development plans or training for the Academic Team and Khmer Teachers;
• Organize promotional events for school to the public, in the media or session for parent or public;
• Task staff members to organize sessions to cultivate student culture of growth mindset, desire to learn, and independent learners in accordance with the character profile adopted school wide;
• Task staff members to organize academic competitions and lead students in various educational events/competitions outside of school; Liaise with third parties to create partnership, improve school programs, and exchange good practices and friendship;
• Meet with parents to discuss about student academic as well as other concerns;
• Attend and conduct educational trainings and conferences as needed;
• Attend and conduct academic meetings with relevant staff members and teachers;
• Perform other managerial tasks in accordance with the campus management.

• Set Strategic goal and lead the Academic Department to achieve the set goal in accordance with school vision, mission and SLOs
• Report monthly achievement to the School Director and BOD and propose action plan for next month and assist the School Director and BOD in setting school goals and directions of the campus.
• Represent school in the community/media and participate in the school marketing activities, fundraising events, celebrations or other activities to promote school reputation and public awareness.
• Work with department managers to make sure ALL is in compliance with the law and regulations of Cambodia and with the requirements from relevant authorities - Ministry of Education, Youth and Sport (MoEYS), Ministry of Labor, Immigration Office, etc.
• Guide and collaborate with International Principals and Coordinators to evaluate the success of the international curriculum and the effectiveness of the teaching based on data of student learning outcomes from internal assessments and external assessment
• Lead and support Khmer teachers in their work duties including reviewing lesson plans, improving teaching standards/approach and providing training and professional development plan in the Khmer Program,
• Lead and support the Academic Team in their work duties including collecting/reviewing data on student grades, progress, learning approach, behavior, attendance and proposing action plan for improvement with relevant faculty members/managers
• Conduct performance review of staff in the Academic Department and Khmer Faculty and provide reflective feedback and support staff to achieve the set professional growth
• Create positive school climate and culture of thriving for excellence within the whole school
• Review and propose school procedures and policies for teaching staff and academic team members to improve the internal operations and the achievement of guiding statements
• Meet and solve all issues raised by teaching staff, academic principals and program coordinators in accordance with school policies and guiding statements
• Develop professional development plans or training for the Academic Team and Khmer Teachers
• Organize promotional events for school to the public, in the media or session for parent or public,
• Organize sessions to cultivate student culture of growth mindset, desire to learn and independent learners in accordance with the character profile adopted school wide,
• Organize academic competitions and lead students in various educational events/competitions outside of school
• Liaise with third parties to create partnership, improve school programs, and exchange good practices and friendship.
• Meet with parents to discuss about student academic as well as other concerns
• Keep good record of students and academic department in accordance with the school policies and requirements from MoEYS
• Collaborate with MoEYS for licensing and other compliance
• Attend and conduct educational trainings and conferences as needed,
• Attend and conduct academic meetings with relevant staff members and teachers,
• Perform other managerial tasks in accordance with the campus management.

• Maintain all computers and electronic devices;
• Provide timely and effective technical support on the day-to-day of IT operational works;
• Provide network access to teachers, and staff as well as assist them regarding all IT subject matters;
• Solve the troubleshoots and other issues related with computers and electronic devices as requested;
• Install and configure the computer hardware, software, operating systems, and applications;
• Deal with computer hardware and software such servers, printer, sound systems, lighting systems, network devices utilities, including virus cleaning;
• Test and evaluate the technological devices;
• Provide the recommendations about accessing information and purchasing of technology resources;
• Provide the training and support to new users of existing technologies;
• Adapt with workplace environment and quick learn the new technologies;
• Other technical tasks will be assigned by Supervisor.

• Supervise Operations Executive in the daily operations;
• Assist Operations Manager in the daily operations;
• Perform daily admin duties in the office, including food request, daily operation supplies requests, etc.;
• Supervise and monitor on a day to day to the teams of housekeeping, facility, and security teams to ensure the quality standards of the school;
• Ensure daily cleanup of the campus and ongoing maintenance of buildings;
• Supervise daily students pick-up and drop-off;
• Ensure the secure and safety of buildings for employees and students;
• Prepare monthly budget plan for the teams of housekeeping, facility, and security teams;
• Lead, motivate, and supervise operations executive, housekeeping, facility, and security teams to work effectively and efficiently in order meet the school standard;
• Assist Operations Manager in managing and planning strategies for the school cafeteria service standard in order to achieve high satisfaction level from students;
• Assist Operations Manager in developing, implementing, and reviewing operational standards, policies, and procedures;
• Assist Operations Manager in ensuring full compliance with SOP’s, policies, procedures and service standards
• Follow any tasks assigned by Operations Manager.