• To call overdue customers or relevant party for pushing payment;
• To prepare weekly on collection activities plan, and be responsible for phone and field collection;
• To perform field collection activities according to line manager's instructions;
• To build communication with the local authority;
• To provide practical solution for collection activities;
• To monitor the responsible overdue customers closely and report to line manager;
• To Prepare the application form for bad debt and write off customers;
• To conduct motorbike repossession from the delinquent customers for selling;
• Other tasks will be assigned by Manager.

None.

• Respond customer’s calls and messages (in social media channels, emails and the Bank’s website) by following the given standard script and the standard of customer service of DGB Bank.
• Ensure that the responds of messages (social media channels, emails and Bank’s website) is provided on time.
• Handle and resolve customer issues or complaints and/or identify the priority issues/complaints to the right key person in-charge.
• Register complaints into system in accurate manner.
• Provide customers the product and service consultations, specifications, terms and conditions.
• Act as a focal point to refer customers to related teams of the bank product for further cross-selling and achieve sales target.
• Complete call logs and prepare call reports on the timely manner.
• Contact businesses or private individuals by phone to survey about the service provided by DGB Bank.
• Keep up to date with DGB’s products to ensure superior product knowledge. Handle tasks assigned by Manager.

• To assist Risk Management Manager to implement Operational Risk Management Policy & Guideline.
• To conduct operational risk identification and assessment in business units;
• To implement risk strategic in other to prevent, eliminate, mitigate and transfer operational risks.
• To assist business unit in development of key risk and control indicators;
• To coordinate with other Departments/Branches in performing operational risk reviews.
• To coordinate/ facilitate business unit to conduct Risk and Control Self-Assessment.
• To develop an action plan for any control that identified as inadequate or ineffective.
• To coordinate with Business Unit to perform a Risk and Control Self-Assessment Refresh.
• To advise on operational risks and controls.
• Monitoring the action plan and escalate.
• Tracking and monitoring Operational Risk Event/ Loss Event Data (LED) for business units/ branches.
• Performing investigation and root cause analysis of Critical, High and impact events.
• Escalating Critical or High impact events to senior management.
• To assist BU to log and monitoring on Control Gap Management (CGM).
• To perform LED trend analysis and reporting to Risk Management Committee.
• To update Monthly CGM to Risk Management Committee.
• To implement Business Continuity Plan Procedure (BCP) for the Bank.
• To implement New Product Approval Guideline (NPAG) for the Bank.
• To conduct risk assessment on new product service, follow NPAG.
• Making sure approval for new products & services are obtained follow NPAG Guideline.
• To follow up management review on post product approval (Product Performance).
• To conduct Key Risk Indicator (KRI) & Key Control Indicator (KCI) Review for each business functions.
• Reviewing and advising on bank new policies, guideline, outsourcing service & activities or material change on working processes.
• To conduct Operational Risk Management Training, and Other tasks assigned by Risk Management Manager.

• បញ្ចូលទិន្នន័យប្លង់ក្នុងប្រព័ន្ធ, កែតម្រូវព័ត៌មាន ឬទិន្នន័យប្លង់របស់អតិថិជនក្នុងប្រព័ន្ធ, ធ្វើការកែតម្រូវ ព័ត៌មានលេខសម្គាល់អតិថិជន, បើកលេខគណនីទូទាត់របស់អតិថិជន, បើកប្រាក់កម្ចី និងកែតម្រូវ គ្រប់ ផលិតផល។
• ត្រួតពិនិត្យ និងអនុវត្តការងារប្រចាំថ្ងៃ ព័ត៌មាន (CBC, បើកលេខសម្គាល់អតិថិជន, ការងារជំនួយលើផ្នែក ឥណទាន, បណ្តុះវិន័យឥណទានមុនពេលទម្លាក់ទុន។)
• បញ្ចូលទិន្នន័យ (PPI, Collateral, Adjustment និងត្រួតពិនិត្យ Unauthorized List, Vintage Report, Loan, Saving, Fixed Deposit) ក្នុងប្រព័ន្ធT24។
• ត្រួតពិនិត្យ និងបោះពុម្ពរបាយការណ៍គណនីអតិថិជន (Statement of Account, Summary Account, តារាងសងប្រាក់,តារាងតម្លាភាពរបស់អតិថិជន, បង្កាន់ដៃតម្កល់លើទ្រព្យដាក់ហ៊ីប៉ូតែក, OR Listing), ប្រមូលប្រាក់, របាយការណ៍ CBC, របាយការណ៍តាមដានកម្ចីយឺតយ៉ាវ និងរបាយការណ៍ផ្សេងៗ។
• ពិនិត្យផ្ទៀងផ្ទាត់ឡើងវិញនូវឯកសារកម្ចី, ការបង់ផ្តាច់, ដាក់ និងដកទ្រព្យហ៊ីប៉ូតែក, បើកលេខសំគាល់ អតិថិជន, បើកលេខគណនីទូទាត់របស់អតិថិជន, upload signature, update customer information ក្នុងប្រព័ន្ធ។
• ជួយរៀបចំឯកសារកម្ចីទិញរថយន្ត ផ្ញើជូននាយកដ្ឋានឥណទានតាមការណែនាំរបស់ថ្នាក់គ្រប់គ្រង។
• ទទួលប្រាក់ពីមន្រ្តីឥណទាន។
• រៀបចំផ្ទៀងផ្ទាត់សាច់ប្រាក់ជាក់ស្តែង ជាមួយឯកសារ និងក្នុងប្រព័ន្ធ រួចប្រគល់ជូនបេឡាធិការ។
• ដាក់ និងដកប្រាក់បញ្ញើជូនអតិថិជន, Transfer, fast transaction and local money transfer ។
• Closed SA, FD, Reverse signature, Reactivate inactive account, Freeze account, Block account
• អនុវត្តការងារផ្សេងៗដែលចាត់ចែងដោយថ្នាក់គ្រប់គ្រង។

• Monitor and control costs incurred by HQ departments, Borrowing costs, Personnel costs and IT costs etc;
• Produce monthly report by comparing to budget and keep up to date all the changes;
• Produce timely report as required by management with the proper explanation;
• Produce the ad hoc cost control reports and highlight the keys important as required and deemed necessary by other departments;
• To reconcile, prepare and book all entries relating personnel costs in the GL system;
• Assist in producing timely and accurate financial statements in compliance with accounting policies, processes and guidelines;
• Assist in developing and updating Cost control/Tax procedures, guidelines to ensure transactions are simplified and compliance with Tax laws on taxation/regulations CAS/CIFRS and regulatory requirements;
• Support and coach team to ensure they have the abilities to perform the job properly.