• Conduct branch site visit to spot check ensuring the CX implementation.
• Daily collection on Branch general guideline monitoring check list.
• Monitoring on CX performance scorecard of branch/Unit/Department and work closely with them for scorecard improvement.
• Collect and analyze both internal and external feedback from all channels.
• Reporting
• Support CX campaign such customer feedback collection, CX star..etc.
• Facilitate in CX sharing session
• Require exposure sometime to provinces
• Other assigned task.

• Responsible for the deposit and ATM Card functions of LOLC with particular to deposit mobilization and financial services to ensure the long term growth.
• Manage relationship supervisor and ensuring teams enable to work smoothly and effectively and achieving plan.
• Understand customer and market dynamics and requirements necessary to initiates development of action plans to penetrate new markets.
• Work with branches to find out strategies for collecting deposit, ATM Card and financial services and monitor sale target to ensure achievement the target.
• Maintain ongoing vigilance for early signs of potential loss of deposit and financial services customers.
• Provide leadership and drives relationship supervisor, motivation, staffing and coaching effectively and efficiently to ensure strong growth of deposit and financial services.
• Report the sale report vs. plan and identify the strong and weak points for developing sale strategies and make customer satisfaction daily, monthly and yearly.
• Enforce discipline necessary for efficiency, good staff morale and promotion of the LOLC’s corporate image.
• Develop and maintain friendly, open, reciprocal working relationships and communication channels with all staff of LOLC.
• Perform other tasks which assigned by Relationship Management Manager.

• To achieved the Car loan and P-loan yearly target that provided by bank
• Respond to collect the supported doc, site visit the residential working place and business premise, and prepare memo then submit to RLC for approval
• Initiate and establish business relationships with auto dealers, distributors, agents, and corporate partners etc. for referrals of customers to the Bank for financing under approved consumer credit product programs and convince them to become our partner by signing MOU. Such relationships will cover new and used cards, civilian, commercial vehicles and corporate companies etc…
• Quickly report the issues and problems arising from the referral arrangements to direct supervisor for any action so as to ensure the continuation of such relationships.
• Make regular calls and visits to dealers and cooperate partners to nurture and sustain dealer relationships.
• Assist to recover bad debt of the branch.
• All other duties and matters ancillary to the above that Management may require from time to time.

• Support branches to drive growth in the bank's products and services, especially to support branches to grow the deposit & Non-Loan targets by buildup networking/pipeline/potential Business owner’s across region.
• Ensure that all branches under own region are profit, grow banking business from year to year, and maintain good loan quality.
• Mentor, coach and support Branch Managers, helping them to be successful and fulfilled producers and leaders.
• Provide leadership, accountability and support to Branch Managers in completion of the annual Branch Assessment and Planning Tool.
• Manage the sales and service operations.
• Manage Loan Quality consist of controlling collection and default solving.
• Support the branches evaluate and process MSME/SME loans.
• Coordinate effective staff coverage within assigned region.
• Plan, organize and deliver effective regional meetings and other training as necessary.
• Reduce error and improve audit finding.
• Maintain effective, positive relationships with branch managers and other staff by consistent in-branch visits, phone calls and email correspondence.
• Perform other duties as assigned by Executive Management.

• Manage TF & TP staff and provide guidance on bank and NBC’s latest policies, procedure, and SOP.
• Train and guide staffs in team to be knowledgeable in TF and TP, so that they can handle/process TF and TP Products and Services well.
• Responsible for reviewing and monitoring operational activities on Trade Finance, Remittances, Clearing and Payroll.
• Review and enhance existing processes so that staff can be more productive & able to work effectively without much supervision.
• Provide training to staff on communication skills and enhance their service standard skills so that they know how to handle/manage and respond to it if there is any complaint from customers.
• Work closely with branch operations team, core banking system support team, nostro/partners, as well as IT team if necessary to enhance, upgrade our systems capabilities (i.e. Flexcube, SWIFT…etc.) to support the bank operations to achieve desired results.
• Train and guide assigned staffs from converted branches to understand TF and TP products and services.
• Oversea the daily transactions to ensure that staff are followed the banks’ policies, procedures, and SOP, especially the repeated errors (finding/issues).
• Participate in the New Banking Projects by inputting and providing business requirement support of services related to Trade Finance remittances, Clearing, payroll … etc

• Responsible for the deposit and ATM Card functions of LOLC with particular to deposit mobilization and financial services to ensure the long term growth.
• Manage relationship supervisor and ensuring teams enable to work smoothly and effectively and achieving plan.
• Understand customer and market dynamics and requirements necessary to initiates development of action plans to penetrate new markets.
• Work with branches to find out strategies for collecting deposit, ATM Card and financial services and monitor sale target to ensure achievement the target.
• Maintain ongoing vigilance for early signs of potential loss of deposit and financial services customers.
• Provide leadership and drives relationship supervisor, motivation, staffing and coaching effectively and efficiently to ensure strong growth of deposit and financial services.
• Report the sale report vs. plan and identify the strong and weak points for developing sale strategies and make customer satisfaction daily, monthly and yearly.
• Enforce discipline necessary for efficiency, good staff morale and promotion of the LOLC’s corporate image.
• Develop and maintain friendly, open, reciprocal working relationships and communication channels with all staff of LOLC.
• Perform other tasks which assigned by Relationship Management Manager.

• Controls and checks on the quality of construction, structure, equipment and decoration at key stages before/during construction such as; piling, basement floor, brick, sand, steel, cement, glass, door, window, ceiling, wall, fence, etc. to ensure that the constructor agencies follow with the specified standards in the construction plan to comply with the branch standard;
• Conducts a survey and re-check the quality of decoration, equipment as well as the strength of the building after operating for several months to assess the quality, value and ethics of suppliers/contractors for further construction contracts or contract adjustment;
• Searching for existing building or area for new/standard office and to negotiate with the landlord before the contract is made regarding to all major conditions are complied with Amret’s Standard;
• Follows up the status of all office rental contract which is about to be expired and report to the responsible person (by area) subject to consider for renegotiated or renewal;
• Follows up the status of all office rental contracts to ensure that the rental pay is made on time as per agreement;
• Coordinates in setting up Marketing tools in all Amret Branches such as; repairing and decoration to fit out of all branches to ensure all equipment is ready for running a smooth operation on opening day;
• Follows up the status of branch repairing and maintenance to ensure all issues are solved on time;
• Performs other tasks, duties, and projects relevant as required or assigned.

• Review on loan objective and reporting of follow up credit management system
• Monitor credit quality in order to study the crisis arising problems with finding a good solutions and action ensuring timely
• Evaluate loan quality and effectiveness of credit risk management practice
• Assess loan structure quality and accuracy of underwriting, identification of key risks and overall evaluation of the ultimate support of the credit decision rendered
• Ensure the loan assess is compliance with established credit policies
• Actively manage the annual credit review plan and revise plan to development
• Development of loan review scope and testing approach for assigned review
• Monitor and evaluation with credit analyst for customer business or collateral location with guideline that have been put into practice by management
• Coordinate with internal departments, branches or processing of trade transaction
• Other task assigned by superior