• Work with recruitment team to determine new hire & arrange training
• Arrange & coordinate the internal training
• Summarize/ facilitate training on credit products for new staff
• Conduct refresher training on credit products quarterly
• Prepare post-training summary for all facilitators to request the trainer allowance
• Prepare the payment request for trainer allowance
• Follow up & monitor new staff after training to report & provide follow-up training for low productive staff
• Ensure all internal training materials are up to date before actual training session
• Conduct branch visit to identify training needs/ gaps, report & propose training to support
• Prepare training lesson plan before each training starts
• Propose trainer meeting to share the gaps as assessed by trainee to improve
• Keep tracking of training record in staff personnel.

• Managing daily card application/document that receive from branches and sale channels
• Managing card issuance operation such as manufacturing, shipping and receipt of card
• Controlling the document filing and the movement of document
• Reviewing customer KYC process
• Supporting all branches for the inquiry related to card operation
• Establishing and revising all related policies, guidelines, manuals, forms etc.
• Improving card issuing process to meet customer satisfaction
• Supporting all kind of internal and external report related to card operation
• Any other tasks assigned by line manager

• Bachelor degree(s) from an accredited institution of Banking, Finance and accounting
• At least one year of experience with related field
• Computer skills (MS. Word, MS. Excel, Ms. Power Point, Email, Internet)
• Be honest, high commitment and flexible
• Strong teamwork and interpersonal skills
• Good English with ability to both verbally and writing

• Ensure the recovery and collection actions are sufficient enough to prove the best effort to collected the default debt and limit the loss.
• Ensure the effective arrangement with internal and external team/members in order to facility in every step of collection.
• Assist in establishment new recovery and collection strategy in order to continuously improve the effective and efficiency for department.
• Assist in identify gaps of implementation and limitation in system, propose recommended solutions.
• Continuously improve staff capacity.
• Other tasks, assigned by Chief Risk Officer.

• Setting up overall work scopes and flows for Call Center
• Establishing and revising all related regulations; policies, guidelines, manuals, forms, etc.
• Checking any relevant rules and regulations regarding to the duties of a call center, especially verifying customers’ identification
• Developing a basic courtesy while greeting and consulting to Bank customers thru the line
• Preparing training materials of basic rules of receiving/calling calls and training staff
• Preparing training materials of bank products with relevant teams and training staff
• Managing and finding better solutions between customers’ requests and bank’s profits
• Building up and improving whole processes of call center operations
• Cooperating with other teams for improving products or services by hearing customers’ voice
• Preparing and reporting performances and/or related issues regularly to managements and/or other institutions
• Any other tasks assigned by line manager