• Strategize the effective sale strategies to mobilize iPay to the public and delight the customer demand in the digital era.
• Develop and execute strategic and tactical plans at the institution level, including key landmarks and analytical skills with the ability to analyze opportunities from many angles (both quantitative and qualitative), and drives appropriate performance tracking and analysis.
• Lead and monitor iPay mobilization and providing good collaboration with relevant departments to strategize building good relationship individual customer, private and public sector then distribute iPay to targeted end-users.
• Lead team to build good relationship with customers and presenting iPay to customers. Lead, direct and mentor sales staffs both at head office and branches to mobilize iPay to achieve the target.
• Ensures the key product explanation on iPay to customers are well understood and interest within the manageable timing presentation and also in aspect of courtesy and efficiency.
• Contribute the initiated marketing idea strategies to achieve sales targets of iPay and implementing best practices to meet customers’ needs and requirements.
• Support RMs and BMs to develop plan for iPay by monitoring the performance regularly to ensure the achievement of business goal.
• Strong ability to influence, sell concepts internally and actively drive streamlined decision making across partners.
• Work with marketing team to create customer messages to communicate issues/upgrades involving systems to minimize negative customer service impact.
• Work closely with cross functions to optimize the partnership and solving all issues raised by merchants and consumer complaints.
• Develop and report the IPay sales performance for management and branches to do analysis and follow up the performance and strategizing the sustainable growth, identify any risk happened and mitigation risk.
• Ensure the training to LOLC’s employees well understand of iPay sales management and also in aspect of courtesy, efficiency and risk management. Supervising staff, providing coaching and conduct performance review.
• Enforce discipline necessary for efficiency, good staff morale and promotion of the LOLC’s corporate image.

• Initiate ideas to develop the digital financial services to be modernized and competitive including strategies to launch in the market effectively and efficiently.
• Develop and enhance the existing, new digital financial services and relevant projects to ensure competitive advantage within the industry and meet the customer demands.
• Survey and desk research the competitors’ digital financial services of institution by overview the market of Bank/MDI’s digital financial services then strategizing and making the product to be competitive in the market demands.
• Facilitate testing in system for developing the digital financial services to insure the procedure is smoothly running and meet the business requirement for operations before launching in the market.
• Communicate and collaborate with relevant departments for developing program to and insuring to get the effective result of the project and LOLC business goals.
• Develop the report of digital financial services to support LOLC Management, NBC, auditors, social investors and other entities for analyzing LOLC business trend and growth.
• Report the digital financial services issues and missing points of policy, procedure, and materials are not fully for operations and collaborating with branches for solving problem and initiate idea for renovation.
• Build and strengthen relationship with corporate, SME, and individual clients to provide optimal customer experience and maximize sales opportunities.
• Perform other tasks assigned by Deputy CEO.

• Develop and implement LOLC marketing and branding strategies to promote the institution and its financial services.
• Contribute to long term marketing plans and strategies.
• Active involvement in planning, advertising, promotion, public/media relations of LOLC products, services and brand name.
• Institute measures to create popular awareness of the products and services being offered by LOLC (e.g. newsletter, signage, billboard, e-mails, web-site content, presentations and reports).
• Instruct Marketing/Creative Designer to enhance LOLC’s brand and develop branding strategies.
• Continuously monitor and analyze brand, competitive, and customer trends to enhance LOLC’s brand equity and marketplace performance.
• Develop and produce appealing and engaging materials in a variety of mediums (e.g., newsletters, brochures, billboards / signage, e-mails, website content, presentations, annual reports, etc.).
• Develop partnerships and sponsorships for publicity events such as contests, summits, awards.
• Work on customer service controlling in head office and branches.
• Deal with customer service complaints.
• Design both interior and exterior for LOLC’s offices/buildings.

Understand customer needs and offer solutions and support
• Organize and coordinate sales executive’ schedules
• Research potential customers from business directories, web searches, or digital resources.
• Receive and report on all sales leads
• Supervise sales representatives and assistants
• Answer potential customer questions and follow-up call questions
• Work with sales team when closing sales
• Attending trade exhibitions, conferences and meetings
• Track weekly, monthly, and quarterly performance and sales activities
• Help sale representatives to achieved their target
• Assist sales representatives and team to meet and exceed goals