• Prepare and /or check loan agreement and document for loan release.
• Operation on core banking system for loan process
• Management of title deed
• Management of insurance policy
• Getting thumbprint from loan customer
• Filing and tracking of loan slip, application, agreement etc.
• Manage current loan customers for extension, refinance etc.
• Resolve customer problem and complaint
• Notification to loan customers of interest/principal maturity
• Other related duties as assigned by management.

• Marketing:
o Managing Facebook, homepage, CI.
o Advertising KBC in public press
o Marketing planning for KBC
o Support NPIC Marketing
o Product Development:
o Researching Financial Market, Other Bank’s Product.
o Developing bank new product/service
o Supporting Bank’s product Marketing/ Advertisement

• Prepare business plan and target.
• Set up business strategy and marketing program to fulfill the target and plan.
• Preparing policy and procedure for loan.
• Develop products and services.
• Establishing and maintaining effective relationships with new and existing customers.
• Resolving customer problems and complaint.
• Responsible for monitoring staff’s customer interaction to ensure customer focused behaviors/service standards are followed. Provides appropriate training when necessary.
• Ensure that regulatory compliancy standards are met.
• Monitor/provide training on products and service for new staffs and update.
• Negotiate rate and charge with customers.
• Analyze all credit proposals of clients and recommend to Credit Team for approval.
• Manage and control for full principal and interest collections.
• Manage and control NPL cases.
• Prepare weekly/monthly/yearly report for management.

• Assist manager/ assistant manager to analyze all credit/extension proposals of clients.
• Assist manager/ assistant manager to make sure all credit policies, procedure and regulatory compliancy standards are meet.
• Assist manager related to CBC Report
• Promote and sell the bank products and services.
• Establishing and maintaining effective relationships with new and existing customers.
• Provide training on products and service for new staffs.
• Prepare weekly/monthly / yearly report for management

• Assist Manager to fulfill the assigned task
• Assist Manager to prepare internal policy, guideline, and procedure of the team.
• Cooperate with Credit Team in analyzing and identifying credit risk to client proposal.
• Workout with Credit Team to review and rescore for any change of client risk disbursement to client.
• Mater related to planning, promotion, management, reporting of following-up credit management system.
• Matters related to management and supervisor of rule, guideline, field manual on follow-up credit management.
• Matters related to management and improvement of follow-up credit management process.
• Matter related to loan write-off, and collection delegation duties in general.
• Metter related to management and disposal of assets acquire for repayment of loan.
• Matters related to implementation of legal proceeding for loan collection

• Ensure the daily/monthly & yearly expense.
• To supervise the General Affair duties.
• To supervise the Bank’s documentations (especially the validity of the documents)
• To supervise the orderliness of Office administrations.
• Plans, directs organizes and controls the overall activities of General Affair’s section including employee services. Safety and Security.
• Ensure of facility management and maintenance, office supplies, relation to service providers, business and personal contacts, potential vendors and relations.
• Procurement, Control Fix asset and inventory control of office stationary and Maintaining, update organization databases, and contact lists.
• Executes process improvement that enhance quality and cost reduction.
• Performs other duties and responsibilities that may be assigned by management time to time

• Analyzing identified trends in the key risk indicators.
• Participating in the Operational Risk Committee or Risk Committee or Risk Management Committee of Third-Party Processor and has responsibility for all aspects of Third-party Processor’s operational risk.
• Providing support, education and training to staff to build risk awareness within the organization.
• Ensuring that the organization complies with all legislative requirements for operational risk.
• Performing other related duties which will be assigned by Head of Risk and Compliance.
• Design, implement and maintain and overall risk management process and procedures.
• Establish risk manuals and maintain relevant documentation for audit and inspection.
• Oversea and implement the plans of risk control, including but not limited to business continuity plans, compliance with regulations of NBC and liaise with regulators.
• Monitor developments in the regulatory framework and proactively adapt risk management process and procedure whenever necessary.
• Organize appropriate internal and external risk reporting.
• Provide training on risk management issue to senior management and staff.