• Responsibilities:
o Be a focal contact person to customers for all inquiries of the use of Pethyoeung e-Health ID App on all customer centric communication channels of Pethyoeung;
o Be a focal contact person to customers for any inquiries of digital health services of panel clinics/hospitals, specialists, locations and appointments to clinics/hospitals;
o Provide responsive support to customers of any user experience problem (Pethyoeung e-Health ID App usage and access to digital health services from clinics/hospitals);
o Build good relationships with panel clinics/hospitals and support them to ensure the provision of good care to end-patients and customers using the healthcare services of clinics/hospitals;
o Coordinate with panel clinics’ physicians to provide good digital healthcare experience to their end-patients and customers;
o Listen to and collect customer feedback daily and weekly to which is referred to enhance user experience for excellent customer services;
o Develop weekly, monthly and annual reports to be submitted to line supervisor;
o Work with Pethyoeung’s Digital Service Team to support social and digital marketing activities to raise awareness and user experience on digital healthcare services offered by panel clinics/hospitals of Pethyeoung;
o Join regular marketing live activities of Pethyoeung and its digital healthcare services on social and digital channels as agreed schedule and time slots;
o Need to go out and meet customers in person for customer service and support as needed if the digital service does not work well with customers.
o Pethyoeung Development and Others
o Provide inputs earned from daily work to support the improvement of customer’s access to healthcare service experience;
o Sacrifice time for Pethyoeung’s digital healthcare service development as requested;
o Complete additional duties as assigned by the line supervisor during the contract;