• Manage All claim reports
• Perform the Claim assessment and investigation
• Manage Claim TAT & Ensure the TAT standards are achieved
• Update the Claim SOP and Booklet & Ensure the productivity standards are achieved
• Keep update the Claim Committee Members
• Ensure claims payments are in accordance with the Claims management guidelines of the company
• Conduct workshops and training to the staff to improve and enhance their knowledge and skills in claims processing
• Ensure effective communication with all Distribution Channels and customers
• Set up the training, Learning and Sharing knowledge to team members or other department in areas of expertise
• Provide training to Distribution Department and Agency
• Perform and Delivery other tasks as assigned by Line Manager

• Control Premium collection from every channel (Automation and Manual receipting);
•Reconcile all receipting cases and verify their accuracy;
•Refund premium to clients for not-captured policy;
•Settle and communicate with all premium collection vendors and finance department;
•Work closely with Panel doctors, Distribution department on quality of submission;
•Support New Business function to release and collect deferment letter (if needed).