• Plan, organize, monitor and control on all aspects of quality assurance for all projects, including system integration testing;
• Manage team to ensure a test plan and scripts are covered all business requirements and all test results are met with standard exit criteria;
• Manage team to design, develop, and implement of test automation framework;
• Develop governance and standards for quality assurance organizations and publish metrics for continuous improvement and development;
• Identify and analyze issues, bugs, defects, and other problems, particularly when problems recur in multiple products; recommends and facilitates solutions to these issues.
• Analyze and validate the new request for new service catalogs, and enhancements in Service Now;
• Lead on coordinate for Service Now enhancement for BAU consultant build and demonstrating to requesters;
• Managing vendor for resolution of the Service Now incidents;
• Coordinate daily deployments of all applications into production by ensuring that all prior-process and sign-off documenter were completed and delivered (attach in Service Now).