• Assis Business Unit Manager to train/support business officer on how to perform their job well.
• Assist Business Unit Manager to analyze and monitor branch performance and staff productivity.
• Conduct daily, weekly, and monthly follow up on branch disbursement plan and actual disbursement.
• Analyze FSA’s Productivities and provide strategy to improve their productivity if needed.
• Assist Business Unit Manager to monitor branch disbursement by products especially GL, IL, SME…etc.
• Alert and visit branches whose performances are below targets.
• Assist Business Unit Manager to provide strategic directions and coaching to Branch staffs to well manage the branch and grow the business.
• Assist to allocate operational plan to branch offices follow the business plan as approved by the Board.
• Assist Business Unit Manager to conduct research/review on competitors’ products and service and analyze.
• Provide strategic support to branches on sales of loan products and push branches to increase their loan portfolio, clients and productivities.
• Provide strategic support on savings/deposit collections to branches to increase the deposit portfolio.
• Provide strategic support on promotion techniques to attract the customers.
• Perform other tasks assigned by Business Unit Manager/management.

• Ensure the smooth, efficiency and continuity of the operation at branches to comply with both internal and external compliance and risk management framework.
• Ensure the operational processes at branches are effective and adequate to cope with the increasing business and transactional operations.
• Being the driver on the continuous process improvements to ensure that the processes deployed at branches are relevant and up to date in line with the changes in the bank businesses.
• To ensure that the related system used by branches staff are smooth and effective and other changes made to the systems are properly reviewed and tested before being deployed for operation
• Ensure a high level of internal and external customer service
• Introduce, implement and monitor processes to manage change, encourage team spirit and communication between departments and across all FTB branch network
• Investigate (and correct) customer issues and complaints relating to service quality
• Manage and oversee branch expansion
• Encourage new branch managers to fulfill their roles more effectively.
• Share good work-related experiences to subordinates to develop knowledge.
• Responsible for establishing and maintaining customer-bank relationships.
• Encourage and motivate employees to perform work to achieve common goals

• Develop and generate sales opportunities with both new and existing customers
• Build and maintain relationship with new and existing customers
• Promote the Bank’s products and services among target customers
• Meet and collect information from customers for loan applications
• Work with new and existing customers to understand their businesses and determine options to support them
• Perform credit analysis in accordance with the Bank’s Policies and guidelines
• Prepare and execute loan contract and other related legal documents
• Handle customer complaints and take appropriate action to resolve them
• Monitor and follow up to ensure timely repayment
• Operate in accordance with the Bank’s guidelines and policies, and in compliance with laws and regulations
• Work closely with other team members within the Bank
• Attend the Bank’s training program and continue self-development
• Other duties as assigned by manager.

• Perform account opening and other counter transactions i.e. deposits and withdrawals, exchange of currencies and accept payments for loans/credit cards
• Attend to customers' enquiries related to the Bank's products and services
• Provide administrative support to the branch

• To review and check all documents from sales consultant;
• To prepare customer check list, CBC check, First enrolment;
• To input customer’s information into system (DDE, prepare disbursal and agreement);
• To prepare disbursal documents (Repayment schedule, payment information and related documents);
• To make payment to dealer on time and manage documents filling;
• Properly check and make sure all customer’s document are completed before submitting to supervisor;
• To keep customer’s information in confidential safe and security (CBC reported, Business, Income, Customer’s personal document and working document);
• Ensure policy and guideline are compiled;
• Perform other tasks assigned by manager