• Operate and lead to acquire new business and manage exiting customers to achieve the business target.
• Develop new strategies to improve client satisfaction.
• Build positive and productive relationships with clients for business growth. Understand customer needs and develop plans to address them.
• Cross sell bank product to optimize the revenue.
• Identify and maintain good relationship with key internal and external contacts and influencers to help drive business growth
• Work collaboratively with all relevant internal team members to offer highest service quality to customers
• Ensure that the highest quality of service is offered in the VIP premises at all the time. Ensure that client requests and complaints are handled timely and accurately.
• Maintain up-to-date knowledge about company products and services.
• Champion the implementation and sustainability of the VIP Service Proposition.
• Coach, lead and empower the team to achieve best performance and maintain an open, honest and satisfying team work environment.
• Ensure full compliance with the bank’s policies and procedures
• Other tasks assigned by the management