• Develop digital learning system to support distribution channels and ensure the delivery of FWD Digital Academy.
• Ensure effectiveness of the system through working closely with both internal and external stakeholders
• Drive both online and offline training project initiatives in order to ensure capability delivery of sales team
• Monitor training effectiveness through data analytics and insights
• Ensure on-going system enhancement and support
• Be a subject matter expert in digital training and project initiatives
• Conduct field work to support an effective sales skill practice and coaching of sales agents.
• Ensure market conduct and regulatory requirements (internal & external) are adhered by the sales agents
• Perform other tasks as assigned by line manager