Job Description
• Identify issue and provide accuracy information to members
• Handle all incoming and outgoing correspondents’ emails/phones to/from members
• Ensure all inquiries, comments, complaints, and action taken are logged
• Take action and follow up the members on data upload issues, outdated account, duplicated account, late upload or no enquiry etc. for Consumer Commercial Bureau.
• Process customer requests/orders/changes/returns according to procedures and/or guidelines
• Identify the system issues of Bureau Stream and work with related unit/department to fulfill the gap
• Manage and maintain the pending of request
• Assist in development forms, guidelines or procedures for Customer Support Unit
• Conduct the refresher training to existing CBC members
• Weekly tracking on the unsolved issues
• Monthly report of the issue handling
Job Requirement
• Degree or relevant professional qualifications in Business, Finance or Management;
• At least 1 year experiences with financial institutions;
• Demonstrates the ability to be proactive & take the initiative to pay attention to detail
• Good oral and written communication skills in English
• Ability to interact effectively and collaboratively both internally and externally;
• Strong interpersonal skill, self-motivated, and be a team player;
• Honesty, reliability, and a commitment to strict confidentiality;
• Ability to work under pressure with deadline;
• Excellent knowledge of Ms. Office;
