Job Description
• Respond to customers through social media comments, messages or call-in in order to generate qualifed leads for call center team conversion
• Create social media content to engage online audiences and convert them to leads/qualifed leads on Facebook, ATEC’s Smart Farmer Community and other social media channels
• Analyze data at diferent touchpoints of social media channels and monitor campaign results in order to improve content and conversion rates
• Interact with sales and service after sales teams in order to get customer-relevant input, photo/video material, testimonials and live interaction
• for online publishing
• Cooperate with external partners and (online) resources in agricultural and clean cooking/clean energy sector to support online content publishing
• Track and record customer feedbacks/comments and report to marketing manager
• Engage directly with potential customers to confrm purchase orders and coordinate with logistics team to organize customer deliveries
• Closely work with marketing agencies and developers where required
Job Requirement
• What we are looking for
o You think in a customer-driven way, are a great people person and enjoy interacting directly with customers
o You have solid entry-level digital marketing experience and are curious to implement the latest trends to help us better reach the smart farmers of CambodiaYou are able to understand Cambodian farmers’ mindsets and their buying behaviours
o You have an interest in farming and are passionate about contributing to improving rural communities
o You are a team player and a have a hands-on approach
o You are a detailed-focused and process-driven person
o You can analyse data to identify trends and patterns
o You are open to learning new things and are goal-oriented
o Skill requirements
o 2+ years of experience in digital marketing and online communication
o Experience in social medias trends such as Facebook, YouTube, Instagram, Telegram and other social media platforms
o Strong analytical skills as well as excellent organisational and time-management skills
o Knowledge of Adobe PhotoShop, Illustrator, Video editor, InDesign, or CRM software
o Good knowledge of Microsoft Powerpoint, Word and Excel
o Native Khmer speaker with good English communication skills (written and verbal)
o Education:
o Bachelor Degree in Business, Sales and Marketing or other related feld
