• Work closely with Branch Managers and Regional Managers on staff retention, staff engagement, disciplinary action and transfer processes.
• Facilitate and provide consultation in promotion, demotion, transfer, career rotation, career mapping and staff recognition in order to ensure the fairness and alignment with internal guidelines.
• Implement succession planning, and talent management processes ensuring accuracy and consistency of information with fair and efficiency.
• Oversee the implementation of code of conduct, corporate culture and value.
• Deal with retention intervention and conduct exit interview when required.
• Conduct employee engagement to understand about staff feeling, career interest, and business challenges and performance.
• Offering counseling services to employees.
• Liaising between employees and management.
• Managing employee complaints.
• Manages and resolves complex employee relations issues. Conducts effective, thorough and objective investigations.
• Analyze information and feedback regarding to people or business issues and work with concern management to find proper solutions.
• Oversee market change related to benefit and business status and update to Head of HR.
• Other tasks assigned by Head of HR.