• Develop procedures, guidelines, and forms for new products, services (MSO etc.);
• Improve procedures, guidelines, and forms for existing products, services (Savings, Deposit, Transfer, Bill Payment etc.);
• Cooperate with relevant departments: Risk, Legal, Compliant, Finance, Treasury, and Commercial to make sure all controls, compliant and other rules are integrated in the procedures, guideline;
• Work closely with IT department to provide the business requirement for system build;
• Design Test Cases for User Acceptant Test (UAT) and Production Verification/Validation Test (PVT)’s team;
• Provide training on new changes to Training Department (ToT);
• Support other non-credit related projects i.e moving transactions from over the counter (OTC) to Alternative Digital Channel (ADC);
• Support branch staff and conduct the evaluation on implementation of procedures and guidelines.