• Implement and report on non-production systems and service operations (Mobile Banking, Staff App, ATM Switch, related reporting system), processes and procedures, problems, incidents;
• Monitoring and maintenance services, Mobile Banking, ATM Switch and reporting system KPIs, and report on exceptions and corrective actions initiated;
• Troubleshoot problems and propose solutions for issues related to production of above systems, validate with respective manager before applying the validated solution;
• Provide 2nd level technical support and collaboration with 3rd level support having internal development team and vendor of above systems to resolve issues based on agreed internal and external SLAs;
• Good customer services to L1 and business users with highly accountability to the respected assigned tickets.